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Senior Desktop Support - Menlo
Job in
Menlo Park, San Mateo County, California, 94025, USA
Listed on 2026-03-03
Listing for:
Eleven Recruiting
Full Time, Seasonal/Temporary
position Listed on 2026-03-03
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
What You'll Do
- Resolve and Diagnose:
Tackle a variety of tech challenges through multiple channels like service platforms, emails, instant messaging, voice calls, and direct interactions. - Field Operations:
Offer both remote and on-location tech fixes using proven diagnostic strategies. - Tech Rollouts:
Be involved in the implementation and troubleshooting of new hardware and software, as well as routine upgrades and changes. - Client Relationship Management:
Elevate customer experience to VIP levels across all interactions, whether digital or face-to-face. - Proactive Engagement:
Anticipate client needs in tech and act before issues arise. - Client Follow-Up:
Ensure ongoing tech needs are met and solutions are effectively implemented. - Knowledge Sharing:
Contribute to and maintain an internal and client-accessible library of tech solutions. - Issue Documentation:
Record comprehensive details of technical cases via our service platform. - Innovation and Testing:
Spot challenges, develop and evaluate novel solutions, and implement process enhancements. - Project Leadership:
Spearhead tech-focused initiatives like system migrations, hardware rollouts, and the integration of new tech solutions.
- Prior role in advanced desktop engineering with a focus on complex problem-solving.
- Stellar client service and strong skills in communication and engagement.
- Sharp listening and diagnostic abilities.
- Consistent and transparent communication with users to establish expectations.
- Aptitude in resolving issues related to meeting spaces, virtual conferencing platforms, and communication systems.
- Familiarity with Windows 10, Active Directory, DNS, DHCP.
- Proficiency in VDI, imaging workstations, and hardware troubleshooting.
- Capability in managing mobile tech challenges including MDM, MFA, VPN, and remote access.
- Comfortable with Microsoft Office; additional experience with O365/Azure is beneficial.
- Previous interaction with a service management platform (e.g., Service Now, Remedy, Jira).
- Quick and efficient problem resolution skills, both in-person and remote.
- An end-user-centric approach, combined with top-tier client support skills.
#LI-MC1
Location:
Menlo Park, CA
Seniority Level: Mid-Senior
Employment Type:
Full Time
Job Function:
Information Technology
Salary: $75,000 to $90,000
Position Requirements
10+ Years
work experience
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