IT Support Technician

Job Overview

Are you someone who enjoys solving technical problems, learning new systems quickly, and being the friendly face of IT across an organization?

We are seeking an IT Support Technician who thrives at the intersection of technical troubleshooting, employee engagement, and operational reliability. This role is both hands‑on and highly visible — supporting day‑to‑day IT needs while confidently engaging with new hires and company leadership.

• Graciously provide the highest level of customer service, helping team members resolve low-level technical issues while communicating clearly and professionally
• Troubleshoot and resolve hardware, software, SaaS, identity, and endpoint‑related issues across operating systems.
• Configure, deploy, refurbish and track laptops, peripherals, and collaboration tools while maintaining accurate asset lifecycle records
• Support user onboarding and offboarding, including account provisioning, access management, and security controls
• Lead or co‑lead the IT portion of New Hire Orientation, clearly presenting IT policies, security expectations, and available tools in an engaging and approachable manner
• Support and operate A/V systems for company‑wide meetings and executive‑facing events, ensuring microphones, conferencing platforms, and livestream systems function reliably under real‑time conditions
• Remain calm and solution‑oriented in high‑visibility situations, particularly during live All Hands meetings or executive presentations
• Contribute to documentation, knowledge base articles, and process improvements that enhance scalability and user experience
• Stay current with emerging technologies, security best practices, and internal systems to continuously improve IT operations

• At least 1 year of hands‑on IT support experience (or equivalent technical experience through internships, personal projects, or home lab environments)
• Strong troubleshooting skills across hardware, operating systems, and cloud‑based applications is desirable
• Experience supporting Windows environments; familiarity with macOS is a plus
• Working knowledge of SaaS platforms such as Google Workspace, Microsoft 365, Slack, or similar collaboration tools
• Foundational understanding of identity and access management concepts (MFA, SSO, permissions)
• Excellent verbal and written communication skills, with the confidence to present in front of groups
• The ability to interface professionally with executives and cross‑functional teams
• The composure to manage live technical issues without becoming overly stressed

$38 - $42 an hour

This position is onsite at our Menlo Park HQ
. The salary will be adjusted to reflect local market conditions based on employee location as well as the experience of the employee. Along with the base salary, Mainspring offers pre‑IPO stock options + benefits.

In more traditional words, Mainspring Energy, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

This compensation and benefits information is based on Mainspring Energy's estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job‑related factors that may include location, relevant prior experience and/or education, or particular skills and expertise.

New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company‑specific knowledge.