Desktop Support Specialist

We are seeking to hire a Desktop Support Specialist who enjoys hands‑on, user‑focused IT support in a fast‑paced office setting for a well‑established professional services organization. This role serves as the primary on‑site IT contact while also collaborating with a broader internal support team across locations.

You’ll work closely with end users, providing responsive, high‑quality support across a wide range of technical needs. Success in this role requires strong troubleshooting skills, attention to process, and the ability to communicate clearly with users at all technical levels.

• Act as the first point of contact for day‑to‑day IT support in the office
• Manage support requests from intake through resolution using a ticketing system
• Deliver consistent, service‑oriented support to end users locally and across offices
• Follow established procedures, workflows, and documentation
• Support meetings and conference rooms, including video conferencing tools
• Install, configure, and support desktops, laptops, monitors, printers, and peripherals
• Assist with device deployment, inventory tracking, and lifecycle activities
• Troubleshoot hardware, operating systems, and applications
• Support security‑related tasks such as encryption, access issues, and account assistance
• Handle common support requests including password resets, account lockouts, and hardware repair
• Communicate progress clearly and provide realistic timelines for issue resolution

• Take pride in learning and continuously improving your technical skills
• Hold yourself to a high standard of quality and follow‑through
• Value teamwork and collaboration in a professional environment
• Approach problems thoughtfully, even when the solution takes extra effort
• Enjoy helping others and being relied on as a trusted support resource

• 3+ years of experience in a Help Desk or Desktop Support role (professional services strongly preferred)
• Strong hardware troubleshooting and diagnostic skills
• Experience supporting Windows 7, 10, and 11 in a large enterprise Active Directory environment
• User‑level support experience with Microsoft Office (2010/2016)
• Working knowledge of command‑line tools, VPN connectivity, and wireless networking
• General understanding of LAN/WAN concepts from a support perspective
• Ability to follow SOPs, checklists, and documented processes consistently
• Experience supporting conference room and collaboration technology
• Familiarity with Azure and endpoint tools from a support standpoint
• CompTIA A+ preferred;
  Microsoft or Dell hardware certifications a plus
• Associate’s or Bachelor’s degree in a technical field, or equivalent hands‑on experience
• Strong communication skills and a professional, service‑focused approach
• Onsite 5 days a week in Menlo Park, CA
• Base salary + bonus
• Great benefits and job stability

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers