Senior Technical Account Manager

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact.

We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Snowflake’s Account 360 team is expanding! We are looking for a Senior Technical Account Manager to join our team.

• Collaborate regularly with Solutions Engineers to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers
• Develop a deep understanding of your assigned customer's environment, use cases, and challenges, and provide expert technical advice post-production
• Develop, manage, and implement a strategy for efficient workload consumption
• Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements
• Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations
• Lead customers through Well-Architected Framework outcomes, including security hardening (MFA, SSO/SAML, RBAC), DR/BCP readiness, AI observability and alerting design, platform modernization, and performance and cost optimization
• Leverage AI tools to develop scalable playbooks, skills, and automation that enable the broader CX organization to deliver technical outcomes faster and more consistently
• Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships

• B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
• Hands-on experience with Python and SQL
• 8+ years of experience managing enterprise customer environments as a technical resource, or equivalent role
• 5+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment
• Firsthand Snowflake product experience is required
• Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting
• Expertise in one of the following industries:
  Retail/CG, Financial Services, Healthcare, Media & Advertising
• Hands-on experience in database management, data engineering, and data science
• Experience working within the partner ecosystem as it pertains to Snowflake solutions
• Skilled in resolving complex escalations with senior customer executives
• Excellent verbal, written, communication, and receptive listening skills
• High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams
• Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients
• Excellent team player able to work with virtual and global cross-functional teams

• Snowflake, AWS, GCP, or Azure Cloud Certification(s) preferred
• Snowflake Snow Pro Advanced Certification is strongly preferred

• The estimated base salary range for this role is $111,000 – $145,900.
• Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program;

and other company benefits.