Premier Partner Operations Specialist

We are seeking a Specialist to join the Premier Partner Operations team for a unique role that encompasses both Support and Protection. This individual will be responsible for managing the support process, quality, reporting, escalations and communication of a key Meta product as well as support the protection efforts of a key cohort. You will leverage data tools and other sources of feedback to identify themes and deliver User solutions  will work cross-functionally with teams within Meta to improve user experiences.

Premier Partner Operations Specialist Responsibilities

• Respond to user inquiries with high quality, speed, empathy and accuracy
• Communicate and collaborate cross-functionally in order to lead Partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
• Become an expert in the support experience for users
• understand and resolve their inbound product questions and issues
• Investigate escalations from internal stakeholders and lead them to resolution
• Develop and share deep expertise on a key Meta product
• Make informed recommendations to improve user experience with Meta’s products, supporting workflows, and address areas for product support optimizations
• Identify trends and develop solutions to optimize team workflows, introduce new processes and improve partner experience
• Identify and resolve fraud trends impacting our users
• Proactively investigate, troubleshoot, and resolve sensitive escalations
• Develop strong cross-functional partnerships with partnerships, policy, legal, engineering, data science, product management and other operational teams at Facebook in order to implement optimal integrity solutions
• Ability for up to 16 hours a month to work on weekend and holiday shifts

Minimum Qualifications

• 3+ years of experience in a support function working directly with clients or users
• Experience communicating issues, risks and paths to resolution in a clear and effective manner
• Experience working with global teams
• Resilient mindset - thrives over changing priorities and ever changing knowledge
• Proven problem-solving and analytical skills
• Attention to detail - experience following strict set of operational steps

Preferred Qualifications

• BA or BS Degree
• Experience in a fast-paced, corporate environment

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and Whats App further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to

$66,997/year to $105,000/year + bonus + equity + benefits

Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base salary, Meta offers benefits. Learn more about benefits at Meta.