Director of GWS Technology Strategy - Global Workplace Services

Apply nowThe GWS Technology Strategy Director is a senior individual contributor within the GWS Central Operations team, responsible for building and leading the technology strategy function. This role exists at the intersection of technology, real estate, and workplace experience, and is responsible for developing, maintaining, and driving the execution of a cohesive technology and tooling roadmap across the full spectrum of Global Workplace Services functions.

The role reports directly to the Global Director of Central Operations.

The successful candidate will serve as the primary technology authority for the GWS organisation, working in close partnership with the internal Enterprise Engineering (EE) team and the operational leads across Real Estate, Facilities Delivery, Global Security, and Culinary. They will be accountable for translating GWS business needs into a cohesive technology strategy and ensuring its successful implementation by EE and vendor partners.

They will manage and govern relationships with the external vendor and technology partner ecosystem that supports these functions.

This is a high-visibility role that acts as a strategic business partner, a product visionary, and a change agent, ensuring that the technology ecosystem for GWS is world class, scalable, and aligned with long-term business objectives.

---## Director of GWS Technology Strategy - Global Workplace Services Responsibilities
* Define and maintain a multi-year, AI-native technology roadmap that serves the needs of the GWS portfolio, encompassing the identification, evaluation, and prioritisation of technology platforms and tools across all GWS sub-functions — from Integrated Workplace Management Systems (IWMS) and space planning tools to smart building infrastructure and culinary management platforms.
* Ensure the roadmap is grounded in business need, financially defensible, and clearly sequenced to account for organisational capacity and interdependencies with the broader Enterprise Engineering technology estate.
* Set the strategic technology agenda across GWS partner teams, making prioritisation decisions that balance competing business needs and ensure technology investments deliver measurable value.
* Maintain structured, ongoing engagement with Enterprise Engineering (architecture standards, cybersecurity, network infrastructure, enterprise system integration, data governance), Real Estate (portfolio management platforms, lease administration tools, transaction management systems, space analytics), Facilities Delivery (IWMS, CMMS, IoT sensor networks, energy management, occupancy analytics), Culinary (point-of-sale systems, ordering and fulfilment platforms, inventory management, digital menu and way finding), and Global Security (integrated security systems, platform integration, vendor and technology governance, innovation and emerging tech, AI-native operations).
* Gather requirements, surface emerging needs, resolve competing priorities, and ensure technology investments deliver measurable value to each operational domain.
* Own the governance framework for the GWS technology vendor and partner ecosystem, including leading vendor selection processes (RFI/RFP), negotiating contracts in partnership with Procurement and Legal, and establishing performance management mechanisms.
* Maintain a clear view of the full vendor landscape, identifying opportunities to consolidate, rationalise, or modernise the tooling portfolio over time.
* Ensure all GWS technology initiatives are developed and deployed in alignment with Enterprise Engineering standards, policies, and architectural principles.
* Serve as the GWS Central Operations team's representative in relevant IT governance forums, ensuring new tools and platforms meet security standards, integration requirements, and data management obligations before deployment.
* Advocate within Enterprise Engineering for the unique operational needs of the GWS environment, including real-time operational systems, building automation protocols, and OT/IT convergence considerations.
* Maintain active awareness of the Prop Tech and workplace technology market, tracking emerging…