Head of Technology; Primary Care, Concierge Medicine

Head Of Technology

This is a rare opportunity for a technology leader who thrives at the intersection of strategy and execution, who understands healthcare and HCIT deeply, and who is energized by the chance to apply AI and modern software tools in a high-stakes, high-standards environment.

We are seeking a visionary and hands-on Head of Technology to architect and lead the next era of innovation at Private Medical. You will own the technology systems that enable 160 people to deliver high-touch, personalized, proactive, data-driven care to a highly discerning membership, and you will build the capabilities and infrastructure that enables Private Medical scale beyond our current footprint.

You will be expected to roll up your sleeves alongside your colleagues to make it happen.

Location:

Hybrid (50% remote, 50% working from San Francisco and/or Menlo Park offices)

Team leadership:
Manage and develop the internal IT organization, including an IT Manager, IT Support Specialists, Systems Administrator, Project Manager, and Salesforce Administrator. This includes ownership of IT operations, enterprise systems, service delivery, and cross-functional technology support across the organization.

About Us

At Private Medical, we know that a great experience for patients, physicians, and the entire team transpires when people from different geographies, religions, ethnicities, political affiliations, genders, abilities, and creeds engage in collaboration. It is vital that we remain curious and compassionate towards ourselves and others, that we celebrate the new perspectives diversity invites us to see, and that we learn and adapt to the influence of our community to foster a safe and collaborative space.

What You'll Do

• Partner directly with the CEO and senior leadership to develop and own Private Medical's multi-year technology roadmap, spanning clinical operations, member experience, data management, and internal systems. This technology roadmap allows our clinical teams to dedicate more of their time to patient facing care, provides our members with a more modern interface for care and communications, and enables Private Medical to scale more rapidly.
• Identify and evaluate technologies, both emerging (including AI) and well established, and translate them into concrete, prioritized opportunities for the business.
• Own the technology budget and provide regular reporting to the CEO and Board of Directors on progress, priorities, and ROI.

• Lead the design and implementation of AI-powered tools that enhance the productivity and effectiveness of our clinical teams from intelligent documentation and ambient scribing to proactive care gap identification and predictive analytics.
• Develop next-generation member-facing technology, including mobile and digital communication tools that reflect the premium, personalized nature of our brand.
• Evaluate and implement purpose-built AI solutions for healthcare, as well as general-purpose LLM and automation tools adapted for clinical workflows.
• Ensure all AI initiatives comply with HIPAA and other applicable healthcare regulations. Establish governance frameworks for responsible AI use, including model validation, a clear stance on PHI handling in third-party LLM pipelines, and monitoring for clinical AI tools that approach clinical decision support.

• Drive the continued evolution of our Salesforce CRM platform and its deep integration with Elation, our Electronic Health Records (EHR) system.
• Lead the design of internal processes and data flows that enable our clinical teams to provide proactive, data-driven, best-in-class care and enable appropriate performance management.
• Optimize usage of our existing software stack including Salesforce, Elation EHR, Slack, Box, Confluence, Net Suite and Google Workspace and evaluate and select any additional or different products as needed.

• Manage and develop our internal IT teams, including hiring, performance management, and day-to-day leadership.
• Lead quarterly and annual planning cycles for the technology function, building and maintaining a…