Senior Digital Experience Program Manager; Corporate Web

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real‑world enterprise environments every day.

Genesys is seeking an experienced Sr. Digital Program Manager to lead the planning, execution, and continuous optimization of digital initiatives across our demand generation organization. This role serves as the connective point between Marketing, Product Marketing, Content, SEO, UX, Analytics, Engineering, and IT teams to ensure complex digital programs are delivered efficiently, aligned to business objectives, and drive measurable outcomes for customers, prospects, and the business.

The Sr. Digital Program Manager will oversee high‑impact initiatives including AI search visibility and discoverability programs, global campaign launches, homepage and navigation transformations, platform enhancements, and web site modernization efforts. This role plays a critical part in reducing execution risk across initiatives by improving cross‑functional coordination, increasing visibility into priorities and dependencies, and ensuring stakeholders remain aligned from planning through launch and optimization.

• Support stakeholders and management by leading end‑to‑end delivery of digital programs from planning and intake through launch, measurement, optimization, and ongoing program evolution.
• Develop and manage integrated roadmaps, project plans, milestones, dependencies, launch schedules, and governance processes across multiple concurrent initiatives.
• Partner with stakeholders to define objectives, scope, priorities, success metrics, and expected business outcomes, ensuring alignment with organizational goals.
• Coordinate efforts across Web, Campaigns, Product Marketing, Content, SEO, UX, Analytics, Engineering, IT, Legal, and Operations teams to drive successful execution.
• Proactively identify and manage cross‑functional dependencies, risks, resource constraints, and competing priorities while removing barriers that could impact delivery timelines or business outcomes.
• Establish clear governance, intake, prioritization, and stakeholder review processes that improve execution efficiency and reduce delays across teams.
• Facilitate stakeholder reviews, decision‑making processes, executive communications, and launch readiness activities to ensure alignment and accountability.
• Apply Agile principles and frameworks to improve program execution, delivery predictability, team effectiveness, and operational efficiency.
• Partner closely with product owners, Scrum Masters, developers, designers, and business stakeholders to align priorities, support release planning, and drive continuous improvement.
• Establish scalable processes, workflows, and operating models that streamline execution and support long‑term digital program success.
• Create visibility into ongoing program health, milestones, risks, dependencies, and business impact through regular reporting and stakeholder communications.
• Partner with stakeholders to define and track KPIs, program health metrics, business impact, and ROI to measure success and demonstrate value.
• Drive adoption of governance, accessibility, SEO, performance, and user experience best practices across digital initiatives.
• Distill insights from roadmap progress, milestones, risks, outcomes, and opportunities to enable stakeholders to make data‑driven decisions.
• Leverage analytics, user behavior insights, and performance data to identify optimization opportunities, measure impact, and drive continuous improvement across digital experiences and programs.

• 7+ years of program management with emphasis on digital and web initiatives for global cross‑functional teams.
• Proven experience leading complex,…