Network Engineer, Operations & Support

Meta is looking for a forward-thinking engineering leader with technical skills in systems, tooling/automation, and network operations to join the Edge and Network Services (ENS) Operations organization. In this role, you will lead initiatives to improve efficiency, reliability, and risk management via process, systems, and data in one of the largest scale networks in the world. The person in this role will work within a fast-moving operations organization and enjoy digging into complex operational and reliability challenges in order to implement processes and technical system solutions at a global scale.

• Be a key Subject Matter Expert in operations management with a focus on reliability and business process engineering, networking, and AI tooling/automation.
• Formulate the right metrics and definitions of success to report and drive quality, efficiency, cost, and timeliness, and evolve these over time to match changes to the infrastructure and business requirements.
• Manage related programs, project budget plans, and budgets.
• Develop operations process improvement plans and transform with partner teams the improvements to scalable and automated AI-powered workflows by writing and reviewing the code to improve operational efficiency.
• Perform deep dives on complex operations and technical issues across programs & networks (e.g., business process defects, opportunities for AI-automated tooling, operations compliance nonconformance, troubleshooting and resolving time-sensitive network issues).
• Support detailed planning with management, and the reporting of all regulated controls throughout the relevant project life cycles.
• Participate in team on-call rotation and improve issue/event escalation and emergency/incident response, including detailed after-action reviews to prevent future recurrences.
• Build cross-functional relationships and deliver results with partner teams (internally and externally) associated with all coordination, colocation operations, and compliance issues, including with vendors, contractors, and stakeholders/partners.
• Support real-world operations and production challenges that affect network capacity and reliability, and take the lessons to improve current and future generation coordination products and business processes.
• Up to 15 percent travel (domestic and international).

• Lean Six Sigma or related certification (green belt or higher).
• Experience working within a global team and collaborating with cross-functional teams in a fast-paced and dynamic environment with limited supervision.
• Experience in implementing, maintaining the monitoring, alerting, and repairing systems for production networks in a Dev Ops environment.....
• Project Management Professional (PMP) or related certification.
• Experience with networking protocols and concepts, including BGP/OSPF, TCP/IP, and IPv
  6.
• Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.

• Familiarity and experience with the creation and management of Standard Operating Procedures (SOPs), Methods of Procedure (MOPs), and policies, alongside comprehensive technical and operations guidance and knowledge management practices.
• Some coding experience in Python, or a willingness to learn.
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies.
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements).
• M.S. in Computer Science/Information Technology, Computer Engineering, Operations leadership, or a related discipline, or an equivalent mix of business process and technical experience.
• Familiarity with physical infrastructure design: rack elevations, cable types, connector types, optic types, patch panels, power/cooling, and facility infrastructure.
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews).
• Understanding of AI methods and tools, as well as training workloads and the demands they exert on the network.
• Knowledge of data-driven analysis and analytics applied to a full project lifecycle.
• Experience in providing technical and operational guidance to internal partners and external vendors/MSPs.
• Working knowledge of project and ticket management tools.
• Certificates and/or demonstrated experience in technical operations management, compliance, and auditing.

$162,000/year to $227,000/year + bonus + equity + benefits. Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation,…