Desktop Support Engineer

Must have own vehicle, driver’s license, insurance and clean driving record.

Due to role being client facing, role requires professional behavior, good English communication, interpersonal and customer care skills.

Ability to work under pressure and on tight time scales.

Experience using helpdesk ticketing application.

Preferred financial/banking support experience.

Ability to keep accurate records and detailed notes.

Scan all hardware onsite and in secure storage on monthly/quarterly basis

Up-keep of Asset Inventory Database

Experience supporting mobile phones/tablets/laptops

Escalation from helpdesk for hardware support.

Provide support for operating system drivers, software and firmware.

Ensure policies and procedures are followed, communicated, and adhered to.

Interacting with other support groups (local and global) within the firm across multiple platforms

Recording and/or manage all Incidents and Requests in ticket tracking system.

Participating in required training programs and adhere to OI's with acknowledgement.

Be proactively responsive to multiple mediums of communication platforms such as email and MS Teams

Image/re-image computers, configure IP, phones and mobile phones

Hardware inventory management ensuring stock levels are constantly monitored

Hardware request and receipt through internal ordering system

Manage/oversee housekeeping on IT rooms

Comm Room patching

Evaluate user requests and requirements and recommend effective technological solutions

Work across lines of service to ensure a coordinated approach to providing support for the customer

Actively participate in program of continuous service improvement taking ownership of actions that deliver results.

Ensure that policies/guidelines related to Overtime and Expenses are adhered to as well as all local guidelines for cost control