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IT Services Specialist - AI-Powered Tech Support Lead

Job in Menlo Park, San Mateo County, California, 94029, USA
Listing for: Genesys
Full Time position
Listed on 2026-08-03
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 64709 - 113901 USD Yearly USD 64709.00 113901.00 YEAR
Job Description & How to Apply Below

Genesys in Menlo Park, CA is seeking an IT Services Specialist to deliver reliable technical support across North America. You will troubleshoot hardware, software, OS, and network issues, providing hands-on and remote assistance to users including executives, while maintaining high service levels.

This role requires 3–4 years of experience, strong customer service, and the ability to coordinate with global L3/L4 teams.

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