TBP Supply chain

Technology Business Partner — Supply Chain

The Technology Business Partner (TBP) for Supply Chain is the single accountable delivery owner for the application portfolio supporting supply chain — product lifecycle, demand and supply planning, order and inventory management, logistics, and supplier/ODM collaboration. As a managed service partner to the client, the TBP owns the full application lifecycle — design, development, integrations, and production support — and leads the team that delivers it.

The role is part delivery leadership, part trusted advisor on where the Supply Chain technology estate goes next. The portfolio is a hybrid 1P/3P estate combining vendor SaaS with custom-built internal applications, so fluency in both — and in the integration and master data layer between them — is essential.

Key Responsibilities

• End-to-End Delivery Ownership
• Own delivery accountability for the Supply Chain application portfolio — design, build, integrations, testing, release, and L2/L3 production support.
• Own service commitments (SLAs/SLOs, incident response, change management, release calendar) and act as escalation point for major incidents and critical defects.
• Maintain architectural and integration integrity across a hybrid 1P/3P estate, including shared master data and cross-domain data flows.
• Operational & Strategic Leadership
• Set delivery priorities, sequencing, and resourcing against business value; own intake, demand management, and capacity planning.
• Translate business strategy into a domain technology plan; make and defend build/buy/configure and technical-debt trade-offs.
• Balance run vs. change — protect production stability while continuously landing enhancements and modernization work.
• People Management & Team Building
• Manage and develop a multidisciplinary team of functional analysts, developers, and integration and support engineers, including through team leads.
• Own hiring, onboarding and ramp, performance management, coaching, and career development.
• Build resilience through cross-training, documentation, and backup coverage that eliminates single points of knowledge.
• Operational Rigor:
  Metrics & Standards
• Define and drive domain metrics — delivery predictability, defect leakage, incident volume and MTTR, SLA attainment, backlog aging, and CSAT.
• Enforce process standards across SDLC, change control, testing, release and environment management, documentation, and audit controls.
• Run the governance cadence (operational reviews, QBRs) with data-backed reporting and clear corrective-action plans.
• Drive continuous improvement — root-cause analysis, permanent fixes over workarounds, and automation to reduce toil.
• Client Stakeholder Management
• Serve as primary point of contact and trusted advisor to client leadership within the domain.
• Own the managed-service relationship posture: scope, staffing plans, SOW/change orders, and value reporting.
• Communicate transparently on status and risk; resolve escalations without eroding trust.
• Business Engagement & Domain Expertise
• Engage stakeholders continuously to surface pain points, application requirements, and critical gaps, converting them into a prioritized demand pipeline.
• Facilitate fit/gap workshops, challenge requirements that add cost without business value, and drive adoption and change management.
• Act as domain SME: provide expert input into multi-year roadmaps, track vendor product direction and AI trends, and partner with architecture, data, and security.

Minimum Qualifications

• Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or equivalent practical experience.
• 12+ years in enterprise applications, including 6+ years owning a functional domain end to end (design, development, integrations, and production support).
• 5+ years managing technical and/or functional delivery teams (15–50 people), including hiring, performance management, and career development.
• Proven ownership of a managed service or outsourced engagement — SLAs/KPIs, governance cadence, and scope/change control.
• Hands-on experience with integration patterns and tooling (APIs, iPaaS such as Mule Soft, event-driven and batch interfaces) across a hybrid estate of…