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IT Support Team Lead — Mac-first, AI-Driven Ops
Job in
Menlo Park, San Mateo County, California, 94029, USA
Listed on 2026-08-22
Listing for:
Addison Group
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Addison Group in Menlo Park, CA is seeking a senior IT leader to guide a 2–4 person Support team on the West Coast, handle level III escalation, and drive hiring/onboarding for junior staff. You will optimize Google Workspace, Zoom, Slack, MDM, Okta and MS Office, with a Mac-heavy environment and some Windows work.
Leverage AI to enhance help desk operations and support AI platforms. The role emphasizes customer service, professional presentation, and hands-on leadership in a fast-paced, onsite
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