Senior Desktop Support
Job in
Menlo Park, San Mateo County, California, 94029, USA
Listed on 2026-09-09
Listing for:
Essel
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
Desktop Support, IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step?
- Job description:
- Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation
- Perform remote and on-site troubleshooting through efficient troubleshooting methodology
- Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change
- Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions
- Interpersonal and customer facing skills
- Proven experience as a Senior Desktop Support/ IT Technician
- Trouble shooting complex technical problems Proven excellence in customer service, interpersonal and customer-facing skills
- Troubleshooting with all different types issues
- Experience with VDI, Microsoft, windows 10, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals
Position Requirements
10+ Years
work experience
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