Application Manager — PTC Windchill; Infra PLM Systems

Role Summary

The Application Manager (AM) for PTC Windchill owns the end-to-end success of the Infra PLM platform s role is responsible for driving Windchill configuration and operational excellence across both PLM (item/BOM/change control) and CAD/PDM collaboration (work spaces, check-in/out, CAD documents). The AM partners with cross-functional engineering/oncall teams, security/privacy/compliance, and PTC/vendor support to deliver a reliable, scalable, and compliant system that enables infrastructure product development and supply chain execution.

• Product & process ownership (PLM + PDM)
  • Own Windchill functional outcomes across Infra PLM use cases:
    Item/part master data, BOM governance, lifecycle states, and change control workflows (ECR/ECO).
  • CAD/PDM collaboration workflows: work spaces, check-in/check-out, versioning, and document governance.
  • Run intake and prioritization for enhancements/defects; translate requirements into clear user stories and acceptance criteria.
  • Define and track success metrics (adoption, cycle-time improvements, stability, backlog health) and use insights to drive roadmap improvements.
• Delivery execution and cross-functional coordination
  • Deliver multiple small projects or a medium-sized project; coordinate a small cross-functional working group when needed.
  • Lead UAT planning and readiness, ensure go/no-go decisions and rollout communications.
• Operations, incidents, and vendor escalation
  • Serve as the escalation point for production issues; drive triage, root-cause analysis, and stakeholder communications.
  • Partner directly with PTC/vendor support for escalations; ensure high-quality case submissions and tracking to resolution.
  • Maintain durable runbooks, knowledge base content, and training/enablement materials.
• Governance, access, and compliance
  • Own Windchill role model (RBAC) and access governance processes (provisioning/deprovisioning, least privilege).
  • Design and implement controls for the application and ensure required control activities/evidence are completed by policy.
• Hands-on technical operations (if in scope for this req)
  • Support environment operations (DEV/TEST/PROD): release coordination, configuration drift checks, basic health checks, and upgrade readiness.
  • Partner with engineering owners on upgrades/patching, monitoring/alerting, and operational tooling.

• Experience owning or operating a vendor enterprise application end-to-end (PLM/ERP/SCM/PDM preferred), including configuration, UAT, rollout, and production support.
• Strong troubleshooting and incident management skills (log-based debugging mindset, RCA, stakeholder comms).
• Experience working directly with vendors on escalations and support management.
• Familiarity with access to governance concepts (RBAC, SSO fundamentals) and compliance/controls expectations for enterprise systems.

• Direct experience with PTC Windchill PDMLink (change management, life cycles, workflows, attributes, templates).
• CAD/PDM experience (Creo + Windchill work spaces, check-in/out patterns, multi-user collaboration).
• Experience supporting production systems across multiple environments and driving upgrade/release discipline.
• Experience defining KPIs/metrics and using data to improve operations and roadmap outcomes.