Senior Field Service Analyst

Overview

Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power. The company began commercial shipments of its Mainspring Linear Generators in 2020 and today has hundreds of megawatts in advanced development and field operations for leading Fortune 500 companies, data centers, and utilities. Mainspring also partners with global energy leaders including AEP, Next Era Energy Resources, Schneider Electric, and more.

The core values that ground our work, guide our decisions, and connect us together:

• Pragmatic Optimism
• Excellence without Ego

The core values that ground our work, guide our decisions, and connect us together:

• Pragmatic Optimism
• Excellence without Ego
• Proactive Collaboration

A successful candidate will have experience working with enterprise resource planning (ERP) or systems such as Quick Base, Salesforce Lightning or equivalent system. The O&M Analyst / Planner is responsible for maintaining work orders, transacting parts, managing scheduling workflows, and contributing to continuous improvement of FSM functionality and data integrity. The O&M Analyst will serve as the subject matter expert for our Field Service Management system, playing a key role in future tool optimization.

Field Service Management (FSM) & Data Governance

• Ensure Data Quality and Accuracy: Systematically audit and maintain high-fidelity data across all O&M management, inventory, and CMMS/ERP platforms
• Standardize Work Order Lifecycle: Define and enforce standardization metrics from creation to closure, ensuring compliance and data integrity across all field service requests
• Lead Process Improvements: Proactively identify bottlenecks in current workflows, recommend system enhancements, and lead implementation initiatives to optimize FSM functionality
• Drive Workflow Standardization: Develop, document, and deploy best practices to streamline operations and drive overall operational excellence across geographically dispersed teams
• User Training & Enablement: Serve as the functional Subject Matter Expert (SME) to train, onboard, and support system users on FSM workflows and ERP/CRM updates

Work Order Scheduling

• Strategic Planning & Scheduling: Coordinate and schedule planned outages within the FSM, balancing technician availability, client SLAs, and operational priorities
• Audit & Compliance: Conduct routine audits of the Work Order system to identify anomalies, resolve errors, and ensure accurate reporting
• Cross-Functional Integration: Seamlessly integrate diverse field requests—including Field Service Requests, Field Engineering Studies, and ad-hoc maintenance demands—into executable, well-scoped Work Orders

Inventory, Parts, & Logistics Management

• Execute Parts Transactions: Oversee the end-to-end lifecycle of parts transactions, including issuing, transacting, and processing returns within the inventory management system
• Workflow Optimization: Standardize O&M parts workflows to minimize discrepancies, reduce lag time, and audit financial/physical transactions for precision
• Logistics & Resource Coordination: Partner closely with supply chain and logistics teams to guarantee that parts, specialized tools, and third-party contractors are aligned and available to support field service execution

• Physical Capability: Ability to safely lift, carry, and move equipment or parts weighing up to 50 lbs as required by operational or inventory needs

Minimum Qualifications

• Bachelor's degree in Business, Operations Management, Supply Chain, Engineering, Data Analytics, or related field; equivalent industry experience may be considered in lieu of degree
• 5+ years of experience in planning, scheduling, operations coordination, maintenance planning, field service, supply chain, or related operational roles
• Experience supporting geographically dispersed operations and field service organizations
• Demonstrated experience managing multiple priorities in a fast-paced operational environment
• Excellent organizational, communication, and problem-solving skills

Preferred…