Global Travel and Events Specialist

Must have executive level experience with Global Travel and Events.

Act as the primary point of contact for travel, expense, and M&E-related questions via Slack, email, and ticketing systems. group air booking through TMC, provide timely and accurate responses to inquiries related to corporate travel policies, booking tools, expense reporting, and reimbursement processes. Troubleshoot and escalation complex issues as needed.

Assist employees with corporate card applications and troubleshooting, limit adjustments, and lost/stolen/fraud card issues. Provide guidance on corporate card policies and appropriate usage.

Track and monitor corporate card issuance and compliance.

Manage the booking and payment process for non-employee travelers, including candidates, consultants, and guest speakers. Provide assistance with ad-hoc payment requests for travel-related expense reimbursements. Ensure compliance with company policies and coordinate necessary approvals.

Manage a ticketing system to track and provide support to resolve requests efficiently. Escalate complex issues to the appropriate T&E operations team members or vendors. Identify recurring issues and recommend process improvements.

Generate and analyze reports related to travel spend, policy compliance, corporate card usage, and other key metrics. Identify trends and opportunities for process improvements. Assist in developing and updating FAQs, training materials, and policy documentation. Conduct ad-hoc analysis, reporting, and special projects for M& E-related travel and expenses. Work closely with

cross-functional teams on data share, accuracy, feedback, etc.

• 3+ years of experience in travel, expense, finance, or TMC support roles.
• Excellent customer service skills with the ability to handle multiple requests efficiently.
• Strong understanding of corporate travel policies, T& E management systems (e.g., Workday, App Zen, Concur, Navan), and corporate card programs.
• Experience with Slack, ticketing systems (e.g., Service Now, Zendesk), Cvent, Navan, and reporting tools is a plus.
• Strong problem-solving skills and the ability to handle multiple requests efficiently while ensuring accuracy.
• High attention to detail and ability to enforce policy compliance while maintaining a positive employee experience.
• Comfortable working independently and collaboratively with the team to assist with overall operational support.

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Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.