Corporate Security & Reception Officer

Corporate Security & Reception Officer

Creative Security Company is seeking a highly skilled, professional Corporate Security & Reception Officer to manage lobby access, client escalation protocols, and overall site safety in Menlo Park, CA.

The ideal candidate brings at least two years of progressive physical security experience, combining a strong command presence with exceptional customer service, technical proficiency, and calm de-escalation skills. In this role, you will serve as both the primary welcoming face of the facility and a contingency lead during safety or emergency situations.

Key Responsibilities:

• Primary Entrance Security:
  Maintain a visible security presence to deter unauthorized access, verify credentials for employees, contractors, and visitors, and issue badges following strict check-in/check-out procedures.
• Deliveries & Visitor Logging:
  Maintain precise logs for all visitors, vendor access, and incoming deliveries.
• Customer Service:
  Assist employees and visitors in a calm, tactful, and courteous manner, providing directions and answering inquiries regarding building access and security policies.

Monitoring & Technical Operations:

• Systems Oversight:
  Observe computer-based alarm systems, perform video reviews, and monitor security cameras—with emphasis on Genetec security platforms.
• Digital Scans & Tools:
  Utilize Track Tik on company-provided smartphones and laptops for post scans, activity logging, and reporting.

Patrols, Hazards & Emergency Response:

• Facility Patrols:
  Perform regular foot patrols across the facility, parking lots, and building grounds to ensure physical perimeter security and verify post-order compliance.
• Contingency Lead:
  Assist with emergency evacuations, fire alarms, and security incidents. Maintain full familiarity with facility layouts, alarm zones, and emergency equipment locations.
• Hazard Reporting:
  Identify and immediately report maintenance issues, safety risks, or fire hazards to the Real Estate & Workplace Services (REWS) team for quick escalation and resolution.

De-Escalation & Incident Management:

• De-Escalation & Policy:
  Comfortably de-escalate interactions with unauthorized individuals using calm communication. Maintain a strict "no hands" policy unless there is an imminent physical threat to self or others (observe and report).
• Emergency Dispatch:
  Coordinate directly with local law enforcement (911) or emergency responders when necessary.

Reporting & Shift Pass-Down:

• Documentation:
  Author clear, detailed, and accurate Daily Activity Reports (DAR), pass-down notes, and incident reports on company computers/smartphones detailing causes, actions, and responses.
• Compliance & Professionalism:
  Adhere strictly to post orders, client escalation protocols, and site-specific guidelines (including strict adherence to professional phone/email use while on post).

Benefits & Perks:

• Competitive Pay: $34.00 – $35.00/hour with daily overtime structure.
• Healthcare:
  Health, Dental, and Vision coverage (Kaiser Permanente & Omaha) available after 90 days.
• Retirement: 401(k) plan with a 4% company match.
• Perks:
  Weekly pay and time-and-a-half holiday pay.

Job Type: Full-time

Requirements:

• Experience:
  
  Minimum of two (2) years of progressive responsibility and directly related experience in physical or site security.
• Certifications & Licenses:
• Active California BSIS Guard Card (or PPSO compliant within 90 days).
• Valid California Driver's License (CADL).
• Current First Aid / CPR / AED certification.
• Formal De-Escalation training/certification preferred.
• Legal & Screening: U.S. Citizenship or Legal Permanent Residency; no felony adjudications or convictions; ability to pass a comprehensive background check and drug test.
• Technical
  
  Skills:
  
  Experience with physical security systems (Genetec experience is a major plus), CCTV monitoring, electronic badging software, and Track Tik.
• Core Competencies:
  
  Strong written/verbal communication skills; ability to prioritize tasks, work independently, adapt to ambiguity, and solve problems in a fast-paced environment.
• Physical & Logistics:
  Full fitness for duty—must be able to handle physical foot patrols, assist in emergency evacuations, and have reliable personal transportation.