Sr Salesforce Developer - Field Service and Customer operations

About Mainspring

Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power. The company began commercial shipments of its Mainspring Linear Generators in 2020 and today has hundreds of megawatts in advanced development and field operations for leading Fortune 500 companies, data centers, and utilities. Mainspring also partners with global energy leaders including AEP, Next Era Energy Resources, Schneider Electric, and more.

The core values that ground our work, guide our decisions, and connect us together:

• Pragmatic Optimism
• Excellence without Ego
• Proactive Collaboration

Mainspring Energy is seeking a Senior Salesforce Developer to design, build, and support Salesforce solutions across Field Service, Operations and Maintenance, and Customer Success.

This role will serve as a key technical expert for Salesforce Field Service and the broader service ecosystem, including Service Cloud and Experience Cloud. The ideal candidate brings deep Salesforce Field Service experience and can translate complex operational and customer-facing requirements into scalable, reliable solutions.

This is a hands‑on development role that will work closely with Field Operations, O&M, Customer Success, Engineering, and other enterprise systems leads to improve the systems supporting service delivery and the customer experience.

• Design, configure, develop, test, deploy, and maintain Salesforce solutions using Apex, Lightning Web Components, Flow, SOQL, APIs, and native platform capabilities
• Translate business requirements into scalable technical designs, workflows, data models, integrations, and user experiences
• Evaluate native Salesforce functionality before introducing custom development or third-party applications
• Ensure solutions are secure, maintainable, and aligned with Salesforce development best practices
• Drive the adoption and maintenance of rigorous engineering methodologies, including version control, sandbox management, comprehensive testing, and streamlined release processes
• Produce clear technical documentation, test plans, and deployment materials

• Develop and enhance Salesforce Field Service capabilities, including work orders, service appointments, scheduling, dispatch, service territories, skills, mobile workflows, and preventive maintenance
• Improve workflows for field technicians, dispatchers, service coordinators, O&M teams, and customer-facing users
• Build and support Service Cloud solutions for case management, escalations, service history, customer communication, and issue resolution
• Provision new users, mobile app troubleshooting, and data corrections
• Develop and enhance customer and partner experiences through Experience Cloud

• Design, support, and maintain existing integrations between Salesforce and other enterprise systems
• Support data modeling, migration, reconciliation, and data-quality efforts across customer, asset, and service records
• Troubleshoot production issues, perform root‑cause analysis, and implement sustainable fixes
• Support release planning, testing, deployment, source control, CI/CD, permissions, and security
• Monitor automations and integrations and help reduce technical debt over time

• Partner with Field Operations, O&M, Customer Success, Engineering, and Enterprise Systems to gather requirements and deliver solutions
• Lead or participate in discovery sessions, solution reviews, testing, and implementation planning
• Identify opportunities to simplify workflows, improve platform performance, and increase user adoption
• Communicate technical tradeoffs, risks, dependencies, and recommendations to technical and non‑technical stakeholders
• Stay current on Salesforce capabilities and recommend relevant platform improvements

• 7+ years of Salesforce development, configuration, or implementation experience
• Extensive hands‑on experience with Salesforce Field Service in a complex…