Customer Service Representative - Part -ime

CUSTOMER SERVICE REPRESENTATIVE - PART-TIMECountry Visions Cooperative is looking to hire a part-time Customer Service Representative for our Menominee, Michigan location. This position will report to the Energy Adminstration Manager.

If you are dedicated to providing excellent customer service and looking for part-time work with a great company, now is the perfect time to join our team!

Country Visions Cooperative is an agriculture based cooperative dedicated to service and building long-term relationships from generation to generation. We are proud to trace our roots back to 1923.COMPANY BENEFITS for PART-TIME TEAM MEMBERSCompetitive pay, based on experience

Flexibility

Company work-shirts provided

Can become eligible for paid time off, health insurance, and 401(k)
Can become eligible for paid parental leave

Employee Assistance Program Health and wellness program

RESPONSIBILITIES The Part-Time Customer Service Representative (CSR) supports customers by responding to inquiries, resolving issues, and providing accurate information about County Visions Cooperative’s products and services. This role interacts with customers via phone, email, Connect, and in person, ensuring a positive and efficient customer experience.

Customer Communication Respond to customer inquiries regarding products, services, and policies

Deliver clear, accurate, and timely information across all communication channels

Issue Resolution Address customer concerns and complaints professionally

Troubleshoot and resolve service or technical issues

Escalate complex or sensitive matters to appropriate personnel

Order Processing Process customer orders and service requests

Calculate charges, process payments, and reconcile daily driver tickets

Record Keeping Accurately document customer interactions in Energy Force and Connect Maintain organized and up-to-date records for team visibility

Product Knowledge Stay current on company products, services, and policies

Apply knowledge to effectively assist customers

Collaboration

Work closely with team members and other departments

Ensure consistent, positive customer and team experiences

Additional Duties Reconcile daily driver trip reports (Propane & Petroleum)
Monitor forecasting and k-factor deviations

Create work orders for Operations Manager and/or Service Technicians Scan work orders into Energy Image Reconcile cash receipts and prepare bank deposits

Perform other duties as assigned by the Director of Energy Operations.

Work schedule expectations2 or 3 working days per week7:30am – 4:30pmJOB QUALIFICATIONS High School Diploma or equivalent

Prior Customer Service Experience preferred but not required
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