Member Service Representative

Job Description

Are you a compassionate and service-oriented individual looking to make a positive impact in your community while growing your career? Join our team as a Full-Time Member Service Representative at our Menominee branch. As the face of our credit union, you’ll build strong relationships with members while assisting with everything from opening accounts to applying for loans. We offer hands‑on experience, ongoing training, and opportunities for professional growth within an organization committed to supporting both its members and employees.

Pay range: $18.00 to $27.36 per hour based on related experience and qualifications. Additional benefits equivalent to $16.00 per hour include a 401(k) employer match of up to 200%, a performance bonus of up to 4% of annual salary, a generous employer HSA contribution, and paid time off for community service.

• Assists members in opening new accounts, processing transactions, applying for loans, and providing accurate information on various financial products and services.
• Demonstrates efficiency and professionalism by providing warm, welcoming, and personalized service to every member who visits or contacts the credit union.
• Provides members with information regarding credit union products and services and refers the member to the appropriate person or department if unable to provide the member with information requested.
• Understands and assesses members' financial needs to educate on and offer suitable products and services that align with their goals.
• Collaborates with other team members and departments to achieve organizational goals and maintain a positive and supportive work environment.
• Participates in community events and outreach programs to promote financial literacy and cultivate strong ties with local residents and organizations.

This individual will work a varied schedule, including working multiple Saturdays per month.

• High school diploma or equivalent.
• Minimum 1 year’s experience working in a financial institution or service, sales, or related capacity, or an Associate's Degree.
• Strong written and verbal communication skills with the ability to work in direct, professional contact with a wide variety of people on a daily basis.
• Exhibits above-average performance accuracy, productivity, and member service.
• Is punctual and maintains a neat, professional appearance and demonstrates proper business telephone etiquette.
• Working knowledge of software programs such as Microsoft Office and Windows programs.
• Detailed knowledge of the credit union and its services.
• Bilingual fluency preferred, but not required.

Monday‑Friday: 8:30 am to 5:00 pm;
Saturday: 8:30 am to Noon.