Budtender​/Reception - Part Time Seasonal

Overview

The Fire Station, LLC (TFS) operates a series of Marijuana Establishments within the Upper Peninsula of Michigan. TFS holds valid state and municipal operating licenses and strives to exceed compliance standards at the highest level. Beginning in 2019 with less than ten employees, our business is now growing rapidly and welcomes new employees who are interested in a career in the cannabis industry.

As a Marijuana Retail Establishment, we welcome customers 21 + years of age into our establishment to view and purchase high‑quality marijuana products. A team of employees works together to provide customers with top‑notch customer service and cannabis knowledge to aid them in their cannabis experience.

Receptionists are the first point of contact for customers when they enter the facility. They greet customers, gather the required information, and grant them access into the budroom. Bud tenders perform the core interaction with the customers, serving as the salesperson of cannabis products. Bud tenders and receptionists are knowledgeable about a variety of cannabis products, and can provide detailed descriptions and explanations of products to customers.

Bud tenders help customers find products specific to their needs and perform sales transactions, while restocking products on the sales floor as necessary.

• Welcoming and greeting new customers in a thoughtful and polite manner
• Answering phone calls, responding to emails
• Staying updated on current available products for sale within the facility and general cannabis knowledge such as purchase limits to answer general questions from customers
• Must thoroughly check IDs to ensure all customers are of legal age before permitting entrance onto the sales floor
• Responsible for properly completing sales transactions and recommending products to customers
• Utilizes the point of sale (POS) system to complete transactions
• Monitors product quantities, labeling, and restocking activities
• Responsible for assisting with facility compliance by following rules and standards with inventory restocking and completing transactions
• Ensures that products being sold to customers match METRC and related tracking information associated with that product
• Collects and counts cash; identifies potential counterfeit cash bills
• Responsible for keeping the budroom display shelves and workspace clean and presentable for customers, including general cleaning procedures such as mopping, sweeping, vacuuming
• Completes and signs required checklists for end‑of‑shift duties, including sanitation and facility upkeep
• Occasionally asked to train new TFS staff on policies, procedures, and job shadowing

• Excellent verbal and written communication skills
• Excellent customer service skills
• Excellent interpersonal and conflict resolution skills
• Excellent organizational skills and attention to detail
• Strong analytical, mathematical and problem‑solving skills
• Strong leadership skills
• Ability to prioritize tasks
• Works well under pressure and deadlines; ability to multitask
• Must be able to remain calm and collected in a busy retail environment
• Must have excellent cash handling abilities
• Gives customers a comprehensive service experience, guiding them through check‑in, sales, product selection, and checkout process
• Can bend and stand while reaching below and above counter‑height for products
• Can move frequently around the sales floor to the checkout with a customer and pack up their products

• Must have adequate cannabis product knowledge
• Must have at least one year of experience in a retail or similar setting
• Must have one year of experience using POS systems
• High school education required; higher education preferred

• State & Municipal Law – TFS operates in full compliance with all rules and regulations enforced by the State of Michigan’s Department of Licensing and Regulatory Affairs (LARA) and Cannabis Regulatory Agency (CRA), and by the municipalities where we operate. Employees must follow all policies created and enforced by and within TFS facilities.
• Prolonged periods standing at a sales…