Office Services Rep - Mailroom Operations

Important things YOU should know:

• Onsite position at our Menomonee Falls, WI Office
• Schedule Option 1: 7:30am - 4:00pm Mon - Thurs & Sat (off every Fri)
• Schedule Option 2: 7:30am - 4:00pm Mon - Fri & every other Sat (off Fri on weeks working Sat)
• New Career Growth Program

Support internal operations with numerous mail tasks such as preparing, scanning, and routing incoming and outgoing mail accurately and efficiently per client business rules. Coordinate and prioritize mail appropriately and communicate with internal team members regarding status updates. Responsibility to follow department procedures to mitigate risk and to ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) and protect member personal health information (PHI).

• Sort and prepare incoming and outgoing mail accurately, efficiently, and in priority order.
• Accurately identify various document types (claims, authorizations, split submissions, and appeals) to ensure efficient and effective mail handling and routing within internal teams to meet key performance goals.
• Prepare documents using correct procedures and validate work is completed accurately and meeting department expectations.
• Accurately identify specific mail scenarios that require special handling per client business rules.
• Scan x-rays accurately and efficiently to meet individual employee performance metrics for quality and speed.
• Utilize preview screen to ensure quality of each x-ray image and route x-rays to appropriate environment.
• Track daily x-ray scan volumes and communicate any scanning errors to leadership for correction.
• Maintain proficiency with incoming mail, outgoing mail, and flatbed scanning guidelines and unique client requirements.
• Work collaboratively with other team members to ensure work is completed in accordance with designated turnaround times and service level agreements.
• Identify x-rays to be returned or shredded by matching barcode sequence and member name to reports.
• Perform careful validation of barcode sequences and member names to ensure PHI is protected and handled properly.
• Prepare outbound mail by promptly and efficiently matching checks to remittances with a high degree of accuracy for reconciliation.

• High school diploma or equivalent.

• Willingness to be flexible in a team environment.
• Experience with MS Office Suite such as MS Excel, Word and Outlook.
• Demonstrated success and ability to multitask, prioritize and focus on task at hand to meet client deadlines.
• Ability to work effectively on individual tasks within a professional diverse team environment.
• Willingness to ensure a high degree of accuracy and attention to detail to meet per client business rules.
• Ability to use standard office equipment such as copiers, scanners, and printers.
• Effective and professional communication skills both verbal and written.

• 1+ year(s) of successful demonstrated experience working in an office/clerical setting.
• Previous experience in a mailroom operation.