Pat Fin Srv Rep-Cust Reception

Pat Fin SRV Rep-Cust Reception

Job Location:

N74 W12501 Leatherwood Ct, Woodland Prime 400, Menomonee Falls WI-53051

Job Description:

• Responsible for answering all incoming patient and other phone calls to the Patient Financial Services Department while maintaining appropriate call times. Sorting and distributing mail. Scanning correspondence. Other duties as assigned.
• Courteously answers all incoming patient and other phone calls to the Patient Financial Services Department.
• Promptly and effectively resolves general patient inquiries and requests.
• Courteously and accurately transfers calls to the appropriate staff members while maintaining adequate talk time, aux on time, and a low prescribed number of dropped calls as directed by the manager or coordinator.
• Distributes mail, faxes, reports, and itemized bills to the appropriate staff members.
• Picks up and delivers departmental mail to and from the Woodland Prime mailroom at least twice daily.
• Responds to requests for discharge dates, yearly payment account information, and/or mails itemized bills to appropriate party.
• Notes accounts of any and/or all appropriate activity by utilizing the Epic System.
• Scan appropriate documents to OnBase for correspondence posting to Epic.
• Accurately processes all credit card transactions including Outpatient Pharmacy copay assistance payments in payment processing system.

Skills:

• One year of experience billing for medical care/service is required.
• Experience using Microsoft Word, Excel is preferred. Experience using computerized billing/collections systems in a hospital setting is preferred.

Education:

• High School diploma or equivalent is required.

Skills:

• BILLING/COLLECTIONS
• EXCEL
• PHARMACY
• BILLING
• PAYMENTS
• OUTPATIENT
• MICROSOFT WORD
• CREDIT CARD
• SCANNING
• FINANCIAL SERVICES
• EPIC
• POSTING
• CORRESPONDENCE
• MAILROOM
• ONBASE
• SORTING