Implementation Project Planner, Communications

About the Role

As an Implementation Project Planner, you will guide project execution for larger scale company wide initiatives. Deliver projects that drive sales, improve process efficiency and support consistent execution in all stores. Build cross-functional partnerships and alignment across projects and departments. Develop and grow business relationships vital to the success of the project. Influence business partners and gain support on project expectations.

• Define project approach and drive decision‑making with recommendations
• Facilitate cross-functional meetings to align on goals, next steps, and problem-solving
• Maintain and update project plans, timelines, and documentation
• Partner with subject matter experts to support key deliverables
• Monitor execution, resolve operational issues, and ensure on‑time, on‑budget delivery
• Transition completed projects to stakeholders per agreed timelines
• Collect feedback to ensure projects meet expectations and stay on track
• Establish standards and planning approaches for initiatives
• Evaluate feasibility, prioritize requests, and recommend solutions
• Drive continuous improvement for customer and associate experience
• Conduct post‑project analysis and implement process enhancements
• Support rollout of new business strategies and initiatives
• Facilitate collaboration with corporate partners across all project phases
• Develop and deliver communications supporting key, high‑impact initiatives
• Align stakeholder expectations and provide regular updates on project status and risks
• Tailor messaging for different audiences, including sensitive topics
• Ensure communication tools are consistent, accurate, and timely
• Gather and evaluate feedback (e.g., We’re Listening, Hindsight) to improve communication
• Additional tasks may be assigned

• Develop and deliver communications supporting key, high‑impact initiatives
• Align stakeholder expectations and provide regular updates on project status and risks
• Tailor messaging for different audiences, including sensitive topics
• Ensure communication tools are consistent, accurate, and timely
• Gather and evaluate feedback (e.g., We’re Listening, Hindsight) to improve communication

• Bachelor's degree or equivalent experience
• 1‑3 years experience in operations, stores, budgeting, forecasting or reporting
• Strong analytical, planning and organization skills
• Advanced decision‑making, leadership or communication skills
• Strong knowledge of Excel/PC spreadsheet functionality
• Strong verbal and written communication skills and ability to communicate at all levels.

• Proven project management skills with ability to multitask
• Ability to work as a part of a team & interact effectively with others
• Retail experience or retail operations business acumen
• Special Requirements
• On‑call responsibility and flexible schedule as needed to support business operations.
• Travel