Workforce Health Account Manager – Services Business Development

• Build positive client relationships and ensure high client satisfaction and patient experience within operational effectiveness.

• Collaborate with insurance brokers, third party administrators, employers, and other client vendors.

• Develop, coordinate, and implement contracted services for employers.

• Promote and sell employer services, with an emphasis on Occupational Health.

• Collaborate with WFH departments to identify upsell, cross-sell, and renewal opportunities.

• Act as a trusted advisor to clients and support mutual objectives with Workforce Health.

• Serve as a resource to staff while collaborating with clients.

• Work as a team member to ensure accurate and valid processes and outcomes meet or exceed contracted employer expectations.

• Conduct client meetings virtually and in person at client locations.

• A minimum of 5 years of employer/employee client management or related experience is required.
• Experience with analytically challenging projects, market analysis, healthcare analytics and communication/facilitation of other information.
• Experience in strategy development, enhancing client management/relationships, business, and insurance broker or business is preferred.
• Bachelor’s degree in health administration, Business Management, or related degree is required.
• Master’s degree is preferred.
• Experience/training related to client/project management and relationship building.
• Microsoft Office Suite experience.
• CRM software experience.
• Excellent presentation skills (verbal, written, virtual, in person, etc.).
• Ability to succeed/excel in a virtual environment.
• Epic experience desirable.
• Knowledge and experience in data analysis and reporting.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint.
• Excellent verbal, written communication, facilitation, and presentation skills.
• Ability to synthesize information from multiple sources and provide input and alternate views constructively.
• Basic working knowledge of healthcare law and contracting.
• Working understanding of sales and a business development function.
• Experience working with marketing and communication teams in support of strategic initiatives.
• Must be able to conduct client meetings virtually and in person at client locations.
• Must be authorized to work in the United States (inferred from US location only; no explicit authorization requirement stated).

Demonstrates expertise in client management and relationship building, with a strong focus on enhancing client satisfaction and operational effectiveness. Proficient in data analysis, healthcare analytics, and strategic development to support business growth and client objectives.

• Client Management
• Healthcare Analytics
• Data Analysis
• Microsoft Office Suite
• CRM Software

• Data Analysis
• Healthcare Analytics
• Client Management
• Market Analysis
• Strategy Development
• Business Development
• Presentation Skills
• Project Management
• Sales Knowledge
• Contracting Knowledge

• Communication Skills
• Relationship Building
• Collaboration
• Facilitation Skills
• Virtual Meeting Skills

• Occupational Health
• Client Satisfaction
• Employer Services
• Workforce Health
• Healthcare Law

• Microsoft Office Suite
• CRM Software
• Epic