Front Desk Attendant

The Front Desk Attendant is the first point of contact for members and guests. This position requires a friendly, professional, and service-oriented individual who can provide exceptional customer service, manage administrative tasks, and maintain the welcoming environment of the Club. Must be available Tuesday through Sunday, AM or PM shifts possible.

• Greet members and guests warmly and professionally upon arrival.
• Provide accurate information about club amenities, events, and services.
• Guest Coat Check.
• Answer and direct phone calls and emails in a courteous and efficient manner.
• Assist with check-in/check-out procedures for members and guests.
• Maintain cleanliness and organization of the front desk area.
• Handle member requests, concerns, and complaints with a proactive and positive approach.
• Coordinate with various departments to ensure seamless service delivery.
• Perform light administrative duties including data entry, mail handling, and filing.
• Uphold the club’s standards for professionalism, confidentiality, and member satisfaction.

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Previous front desk, customer service, or hospitality experience strongly preferred.
• Excellent interpersonal and communication skills.
• Strong multitasking and organizational abilities. Qualifications
  • Professional appearance and demeanor.
  • Proficient with computers and Microsoft Office; experience with club management software a plus.
  • Ability to work flexible hours, including weekends and holidays.