Customer Service Receptionist

Customer Service Receptionist Responsibilities

• Answer and assess incoming calls, determine the nature of each call and respond accordingly.
• Provide callers with general company information.
• Greet guests upon arrival and notify appropriate company personnel.
• Monitor visitor access and maintain security awareness.
• Perform various administrative tasks to support the Customer Service department.
• Answer and route incoming customer calls in a professional and timely manner.
• Greet and assist visitors, customers, and vendors.
• Monitor shared inboxes and distribute customer inquiries appropriately.
• Create, update, and track customer service tickets or requests.
• Support the CS team with order status updates, follow-ups, and customer communication.
• Maintain accurate customer records and documentation in company systems.
• Assist with Representative training/badge distribution.
• Coordinate with internal departments such as Operations, Engineering, Sales, and Product Management to help resolve customer issues.
• Help monitor response times and elevate urgent customer concerns when needed.
• Prepare reports, spreadsheets, and other administrative documents as assigned.
• Support continuous improvement efforts related to customer experience and service processes.
• Maintain confidentiality and professionalism in all customer interactions.

• High school diploma or equivalent required; associate degree preferred.
• 1+ years of receptionist, administrative, or customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and customer service/ticketing systems.
• Ability to work independently and collaboratively in a team environment.
• Professional demeanor with strong attention to detail.
• Strong problem‑solving and customer‑focused mindset.

• Experience supporting Customer Service or Call Center operations.
• Familiarity with CRM or ticketing platforms.
• Ability to prioritize tasks in a fast‑paced environment.
• Experience handling sensitive or escalated customer situations professionally.

• Competitive compensation based on experience.
• Comprehensive medical and dental coverage.
• Retirement benefits.
• Family building benefits, including paid maternity/paternity leave.
• 10 paid holidays and paid time off.
• Continued professional development opportunities and educational reimbursement.
• Additional perks such as fitness reimbursements and employee discount programs.

Location:

Menomonee Falls, WI (on‑site).

Work hours will be communicated by manager.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law.

Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.