Greeter; Weekends - Tri

Job Location:

Tri County YMCA - Menomonee Falls, WI 53051 | Position Type:
Part Time | Salary Range: $11.00 - $12.00 Hourly

Under the direction of the membership department leadership and in accordance with association policies, the Greeter/Scanner is responsible for welcoming members and guests, verifying identification prior to entry into the facility, providing information about YMCA programs and services, answering inquiries from visitors, and maintaining a clean and organized front desk area. This role also requires the ability to regularly extract information from various software apps.

• Create an environment that is welcoming, nurturing, and genuine for all members and guests.
• Ensure safety of the facility by verifying identity and membership/program status for all who enter.
• Greet members by name and answer questions regarding programs and the facility, using online resources and written policies and procedures.
• Respond to customers or member's needs. Handle complaints in a courteous, patient manner using problem solving techniques.
• Answer telephone in a professional manner on or before the third ring, provide accurate information, and transfer calls as necessary.
• Responsible for strict adherence to all YMCA of Greater Waukesha County department policies and procedures related to safety, rules and other regulations.
• Possess knowledge of emergency procedures as they relate to calling 911, informing the Building Supervisor and/or Manager on Duty of weather, medical, or facility emergencies and performing related functions as required by emergency staff.
• Uphold the core values of the YMCA when working with people within the YMCA facilities and community.
• Open or close the facility in accordance with the posted hours. Make sure that the facility is empty and secure at closing.

• Enthusiastic individual who can relate well to members and community participants in person or by telephone.
• Computer skills and the ability to extract information from various software programs.
• Public relations and customer service skills are essential.
• Must be self‑motivated, demonstrate decision‑making skills, and work well with members and staff.
• Will exhibit the core values of caring, honesty, responsibility, and respect in all aspects of work with the YMCA.

EQUAL OPPORTUNITY EMPLOYER

THE YMCA WELCOMES A DIVERSE WORKFORCE