Customer Service Receptionist

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support - it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.

We are seeking a professional, organized, and customer-focused Customer Service Receptionist to serve as the first point of contact for customers while also supporting daily Customer Service (CS) operations. This role is responsible for managing incoming calls, greeting visitors, directing inquiries, and assisting the CS team with administrative and customer support tasks to help ensure timely and high-quality customer experiences.

Scope of Position This courteous individual, as part of the customer service department, will be responsible for answering internal and external phone calls. Greeting visitors and contacting the requested party. Represent the organization in a professional manner and direct inquiries appropriately. Provide administrative support to the customer service department.

This position reports to the customer service supervisor. This role is onsite and is based in Menomonee Falls, WI.Primary

Job Duties and Responsibilities Answer and assess incoming calls, determine the nature of each call and respond accordingly.

Provide callers with general company information.

Greeting guests upon arrival and notify appropriate company personnel.

Monitor visitor access and maintain security awareness.

Perform various administrative tasks to support the Customer Service department.

Other related duties and projects as requested.

Answer and route incoming customer calls in a professional and timely manner

Greet and assist visitors, customers, and vendors

Monitor shared inboxes and distribute customer inquiries appropriately

Create, update, and track customer service tickets or requests

Support the CS team with order status updates, follow-ups, and customer communication

Maintain accurate customer records and documentation in company systems

Assist with Representative training/ badge distribution

Coordinate with internal departments such as Operations, Engineering, Sales, and Product Management to help resolve customer issues

Help monitor response times and escalate urgent customer concerns when needed

Prepare reports, spreadsheets, and other administrative documents as assigned

Support continuous improvement efforts related to customer experience and service processes

Maintain confidentiality and professionalism in all customer interactions

Required Qualifications High school diploma or equivalent required; associate degree preferred1+ years of receptionist, administrative, or customer service experience preferred

Strong verbal and written communication skills

Excellent organizational and multitasking abilities

Proficient in Microsoft Office Suite and customer service/ticketing systems

Ability to work independently and collaboratively in a team environment

Professional demeanor with strong attention to detail

Strong problem-solving and customer-focused mindset

Preferred Qualifications Experience supporting Customer Service or Call Center operations

Familiarity with CRM or ticketing platforms

Ability to prioritize tasks in a fast-paced environment

Experience handling sensitive or escalated customer situations professionally

General Applicable Company Competencies Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.

Punctuality and dependability.

Ability to be flexible and adapt to changing work priorities and stressful conditions.

Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.

Maintain productive and collaborative relationships with other Watts…