Parts Analyst

This position provides customer service support for the ordering of replacement parts or consumable items.

Handle customer interactions, whether phone,email,or portals, from start to finish including quotation, order management, and cross-functional collaboration to ensure customer satisfaction

Develop relationships with customers and use product and process knowledge to provide an exceptional customer experience Resolve customer inquiries and complaints from multiple channels effectively with moderate supervision

Process and monitorin-house customer repairs of equipment, ensuring materials aretimelyprocessed and invoiced

Generate RMAs and assistin tracking their status

Identify new & existing customers to enroll in consumable discounts and loyalty programs

Work closely with internal purchasing and manufacturing departments to obtain current part pricing and lead times

Assess customer issues and identify resources and tools to provide solid solutions with an emphasis on minimizing customer effort

Understand and contribute to company goals, missions, and philosophies as expressed by the parts manager

Contribute ideas, decision-making skills, and good judgment to achieve objectives

Involved in process improvement through collaboration with peers, inter-company departments, and leadership to exceed goals

High School Diploma or equivalent1 or more years of experience handling a high volume of inbound calls or working in a customer support role

Excellent interpersonal skills with strong written and verbal communication skills.

Superior customer service skills

Solid computer skills with a proficiency in Windows-based programs

Experience using ERP/CRM programs such as Infor, Salesforce,orotherdata entry software tools

Excellent phone etiqueette

Basic data entry/keyboarding skills

Must be able to multi-task and establish priorities

Must be a forward-thinker with a continuous improvement mindsset

Ability to thrive in a constantly changing environment

Possess and demonstrate effective management, organizational and problem-solving skills

Possess a high levelof accuracy and attention to detail

The work environment characteristics described here are representative ofthose an Associate encounters while performing the essential functions of this job.

Work is performed in a moderate to loud manufacturing environment.

The noise level in the work environment is usually moderate.

Messer Cutting Systems is an equal opportunity employer and is committed to providing a workplace free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions of the position.