Resident Services Director

Overview

Presbyterian Homes & Services - Dickson Hollow is seeking a Resident Services Director to join our team.

The Resident Services Director reports the Site Administrator. This is a full-time position at 40 hours per week.

Dickson Hollowis located on the corner of Pilgrim Rd. and Lisbon Rd. in Menomonee Falls, WI. In collaboration with Living Hope Presbyterian Church, Dickson Hollow houses the congregation's worship and ministry space. The community also features a Town Center with bistro, theater, library, club room, salon, wellness center, and more.

This community offers the following care options:
Independent Living, Assisted Living, and Memory Care.

Near by towns include:
Butler, Sussex, Brookfield, Wauwatosa and Milwaukee, WI.

Salary: $25.72 - $32.15 / hour, based on experience

The Resident Services Director is responsible for planning, implementing, and monitoring services for residents in Housing and Assisted Living consistent with regulations and established best practices. This position will support residents through resident advocacy, service coordination, marketing and admission processes. This position acts as a liaison between management and residents, and assists the Site Leader in campus operations.

The Resident Services Director has responsibility as a member of the site leadership team to participate in the planning and implementation of strategies and programming that assure high quality resident care while achieving short and long-term operational goals and objectives for the site.

• College degree in social work, gerontology, health care administration, human services or related field or equivalent experience.
• Experience in senior housing, service or health care related environment.
• Demonstrated knowledge and experience in resident service coordination, resident and family support systems, marketing and community outreach.
• Demonstrated knowledge of social community service delivery systems preferred.
• Demonstrated computer proficiency including Microsoft Office and other common computer programs.
• Demonstrated compatibility with PHS's mission and operating philosophies.
• Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.

• Health, and dental, including applicable HSA & FSA
• Employer Contribution to HSA for eligible Health Plans
• Life insurance (AD&D)
• Retirement, with eligibility for an employer match
• Holiday pay and extended sick

• Vision insurance
• Voluntary short-term & long-term disability
• Accident & hospitalization coverage
• Education assistance programs

• Accrue PTO (Paid time off)
• Same-day pay
• Employee assistance program (EAP)
• College partnership educational discounts
• Access to Learn to Live Resources

Presbyterian Homes & Services (PHS), based in St. Paul, Minnesota, is a nonprofit, faith-based organizationprovidinga broad array of high-quality housing choices,careand services options for older adults. Some8,000employees serve more than
41,800 older adults through 60

PHS-affiliated senior living communities in Minnesota,Iowaand Wisconsin, and through Optage home and community services. PHS is also co-owner of Genevive, the largest geriatric primary care practice in Minnesota, providing comprehensive care for more than 15,500older adults. Established in 1955, PHS has earned the reputation as an innovative leader dedicated to promoting independence, purposefullivingand the overall well-being for those they serve. Today, PHS is one of the largest nonprofit providers of senior housing and services in the nation.

PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.