EPIC Client Systems Admin or Admin Asscoiate, FCH - IT EDI

Overview

Location:

US:

WI:

MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is REMOTE. FTE: 1.000000. Standard

Hours:

40.00.

Discover. Achieve. Succeed. #Be Here

The Epic Client Systems Administrator (ECSA) is responsible for assisting in the administration, maintenance, and support of Epic Client Systems servers and clients for Froedtert Health's Information Systems. This includes performing monthly updates and biannual upgrades using Epic Kuiper, Citrix PVS, monitoring Epic Client systems with Epic System Pulse, and collaborating with the team and Epic TS on support issues tracked in Sherlock and Service Now.

Establish trends and capacity planning using System Pulse Analytics. This role will work with all Epic client applications but specifically assist with current Interconnect and Hyperdrive end-point projects.

• Assist in the administration, maintenance, and support of Epic Client Systems servers and clients.
• Perform monthly updates and biannual upgrades using Epic Kuiper, Citrix PVS, and monitor Epic Client systems with Epic System Pulse.
• Collaborate with the team and Epic TS on support issues tracked in Sherlock and Service Now.
• Establish trends and capacity planning using System Pulse Analytics.
• Work with Epic client applications, with emphasis on Interconnect and Hyperdrive end-point projects.

• Associate Level: A minimum of 2 years direct experience as a Microsoft Windows Server Administrator, Citrix Virtual Apps OR VMware. In lieu of experience, formal training in one of these specialties is acceptable.
• Knowledge of computer/network principles at a level normally acquired through an associate degree in a relevant technology field OR through a combination of education and experience.
• Training:
  Microsoft Windows Server administration, IIS web servers, VMware, Citrix Virtual Apps, Citrix Net Scaler, Microsoft Active Directory, DNS; basic networking knowledge is preferred.
• Licensure Preferred: ONE of the following certifications:
  Microsoft MCP or MCSA, Citrix CCA-V or CCP-V, CompTIA Server+, or VMware VCP.
• Career Level:
  
  A minimum of 2 years direct experience as an Epic Client Systems Administrator.
• Experience supporting Epic Client Systems with Microsoft Windows Servers, IIS, VMware, Citrix Virtual Apps including networking terminology and concepts, Microsoft AD, DNS, Citrix Provisioning Services (PVS), Virtual Apps, and Citrix Netscaler is preferred.
• Education:
  
  Knowledge of computer/network principles as described above is required.
• Training:
  Windows Server administration, IIS, VMware, Citrix Virtual Apps, Citrix Net Scaler, Active Directory, DNS; basic networking knowledge is preferred.
• Special
  
  Skills:
  
  Strong logical and analytical thinking; attention to detail; ability to identify root causes and implement efficient solutions; risk awareness and mitigation; ability to stay poised under pressure; strong verbal and written communication; proficient use of standard tools (Service Now, PWA, ITIL); customer service orientation and strong interpersonal skills.
• Licensure
  
  Description:
  
  Epic Client Systems Administrator certification is required along with one of the following:
  Microsoft MCP or MCSA, Citrix CCA-V or CCP-V, CompTIA Server+, or VMware VCP.

Pay is expected to be between: $32.54 - $55.66 per hour. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process.

Froedtert Health Offers a variety of perks & benefits to staff. Depending on your role you may be eligible for:

• Paid time off
• Growth opportunity — Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work-life benefits

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin…