EPIC Client Systems Admin or Admin Associate, FCH - IT EDI

Overview

#Be Here

Location:

US:

WI:

MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is REMOTE.

FTE: 1.000000
• Standard

Hours:

40.00

Discover. Achieve. Succeed. #Be Here

The Epic Client Systems Administrator (ECSA) is responsible for assisting in the administration, maintenance, and support of Epic Client Systems servers and clients for Froedtert Health s Information Systems. Performing monthly updates and biannual upgrades using Epic Kuiper, Citrix PVS, monitoring Epic Client systems with Epic System Pulse. Work with team and Epic TS on support issues tracked in Sherlock and Service Now.

Establish trends and capacity planning using System Pulse Analytics. Will be working with all Epic client applications but specifically assisting with current Interconnect and Hyperdrive end-point projects.

• Assist in the administration, maintenance, and support of Epic Client Systems servers and clients
• Perform monthly updates and biannual upgrades using Epic Kuiper
• Monitor Epic Client systems with Epic System Pulse
• Collaborate with the team and Epic TS on support issues tracked in Sherlock and Service Now
• Establish trends and capacity planning using System Pulse Analytics
• Support all Epic client applications; specifically assist with Interconnect and Hyperdrive end-point projects

Career Level:

Associate Level or higher, depending on experience

• Associate Level: A minimum of 2 years direct experience as a Microsoft Windows Server Administrator, Citrix Virtual Apps OR VMware. In lieu of experience, formal training in one of these specialties is acceptable
• Knowledge of computer/network principles at a level normally acquired through an associate degree in a relevant technology field OR acquired through a combination of education and experience

• Training:
  Microsoft Windows Server administration, IIS web servers, VMWare, Citrix Virtual Apps, Citrix Net Scaler, Microsoft Active Directory, DNS, and a basic understanding of networking is preferred
• Licensure Preferred: ONE of the following certifications:
  Microsoft MCP or MCSA, Citrix CCA-V or CCP-V, CompTIA Server+, or VMware VCP
• Certification:
  Epic Client Systems Administrator certification is required along with ONE of the following certifications:
  Microsoft MCP or MCSA, Citrix CCA-V or CCP-V, CompTIA Server+, or VMware VCP

• Experience supporting Epic Client Systems with Microsoft Windows Servers, IIS, VMware, Citrix Virtual Apps including networking terminology and concepts, Microsoft AD, DNS, Citrix Provisioning Services (PVS), Virtual Apps, and Citrix Netscaler is preferred

Knowledge of computer/network principles at a level normally acquired through completion of an associate degree in a relevant technology field OR acquired through a combination of education and experience is required.

• Strong logical and analytical thinker
• Attention to detail
• Able to find root causes of problems and quickly determine efficient solutions
• Can anticipate risks and mitigate in the moment
• Comfortable under high-stress and exhibits poise and focus
• Strong verbal and written communication skills
• Fully utilizes standard required tool sets (Service Now, PWA, ITIL, etc)
• Customer service orientation and strong interpersonal skills

Pay is expected to be between: 32.54 - 55.66 per hour. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process.

Froedtert Health offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity
  - Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us. We maintain a drug-free workplace and perform pre-employment substance abuse testing. If you have a need that requires an accommodation during the application and interview process, please contact us for accommodation requests.