Warranty Supervisor of AMER

Position Overview

As part of the talented Navico Group Warranty team, you will supervise warranty agents across Navico Group spanning 3 Business Units. The Warranty Supervisor provides managerial and professional expertise for a wide range of warranty issues, oversees daily activities, sets priorities, and ensures best‑in‑class service to both external and internal customers. This position reports to Navico Group America’s Warranty Manager of AMER.

• Supervise daily warranty operations, including claim intake, validation, and resolution
• Provide leadership, coaching, and professional development for a team of warranty specialists
• Ensure compliance with company warranty policies and procedures
• Partner with engineering, quality, and product teams to address root causes of defects
• Monitor KPIs such as claim cycle time, approval rates, and customer satisfaction
• Manage escalated warranty cases and ensure timely resolution
• Support continuous improvement initiatives and process optimization
• Maintain accurate records and reporting for internal and external stakeholders
• Support the resolution of complex customer issues, both internal and external, advising Warranty Agents on appropriate next steps and best course of action
• Handle internal or external customer requests as needed during high‑volume periods to help the team achieve performance goals
• Perform quarterly and annual personnel reviews

• Associate’s degree, equivalent certifications, or related field (or equivalent experience)
• 3–5+ years of experience in warranty, customer service, or after‑sales support
• Previous supervisory or team leadership experience preferred
• Strong analytical and problem‑solving skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• CRM and ERP experience (Oracle and Salesforce preferred)

• Excellent communication and interpersonal abilities
• Background in marine, electronics, or manufacturing industries
• Familiarity with warranty systems and RMA processes
• Strong interpersonal and communication skills
• Experience working in a fast‑paced, customer‑focused environment
• Experience with ERP/CRM systems (e.g., Oracle, Salesforce)

• Primarily based in a professional office environment; may require prolonged sitting at a desk
• Standard business hours with flexibility required during peak periods or escalated situations
• Hybrid schedule: onsite three days per week and remote for two days
• Occasional time in warehouse or service/repair areas to inspect returned products or review warranty claims
• Fast‑paced setting with multiple priorities requiring strong organization and decision‑making
• Dress code per “dress for your day” policy (casual, business casual or business professional attire)
• Occasional travel for training, site visits, or cross‑functional collaboration (up to 20%)

Hiring range: $62,800 – $90,500 annually. Base pay varies based on qualifications, experience, business needs, and location. Eligible for an annual discretionary bonus. Benefits include medical, dental, vision, paid vacation, 401(k) with up to 4% match, Health Savings Account with company contribution, well‑being program, product purchase discounts, and more. Details about benefits are available here.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. Diversity of experience and skills fuels innovation.

If you require accommodations during the application or interview process, please contact h