Order Management Associate

About the Role

We are seeking a driven and detail-oriented Order Management Associate to join a collaborative and fast-paced team. In this role, you will serve as a key point of contact for customers and internal partners, ensuring a seamless order management experience from order entry through fulfillment.

This position is ideal for someone who enjoys problem-solving, thrives in a structured environment, and takes pride in delivering high-quality, accurate work.

Monday-Friday | 8:00 AM-4:30 PM

Hybrid (3 days onsite / 2 days remote)

• Accurately enter and validate customer orders within ERP systems (SAP, Oracle, Syteline, etc.)
• Review orders for completeness, pricing accuracy, and resolve discrepancies or exceptions
• Process all customer orders within a 48-hour turnaround time
• Monitor and manage order updates, revisions, cancellations, and credits
• Maintain accurate documentation of purchase orders, confirmations, and related records
• Respond to inbound customer calls and emails regarding orders, products, and services
• Handle customer inquiries related to returns, exchanges, RMAs, and order modifications
• Collaborate with cross-functional teams including production, planning, shipping, logistics, sales, and finance
• Support dealer network inquiries (no direct consumer interaction)
• Participate in a structured 45-60 day training program before entering phone queue responsibilities

• Utilize ERP systems daily to manage order workflows
• Partner closely with manufacturing teams across shipping, planning, and production
• Handle inbound customer calls through a queue system after training
• Work in a fast-paced, team-oriented environment with a strong emphasis on accuracy and service

• 3+ years of experience in order management and customer service
• Experience with ERP systems (SAP, Oracle, Syteline, or similar)
• Experience
  ** in manufacturing environment strongly preferred
• Experience working with order entry, billing, credit, warehouse, shipping, purchasing, and planning processes
• Familiarity with customer POs, RMAs, and tracking information
• Comfortable interacting with cross-functional teams
• Strong attention to detail and organizational skills
• High school diploma or equivalent

Opportunity to join a large, well-established organization

• Supportive, close-knit team environment (~25 team members)
• Strong potential for contract extension and long-term growth
• Exposure to cross-functional teams and manufacturing operations
• Flexible, hybrid work schedule

• Hybrid model: 3 days onsite, 2 days remote (Wednesdays required onsite)
• Standard office environment with collaborative team culture
• "Dress for your day" workplace
• Occasional weekend work may be required

This is a Contract position based out of Menomonee Falls, WI.

The pay range for this position is $21.00 - $21.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Menomonee Falls, WI.

This position is anticipated to close on May 31, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.