It Team Lead

Summary The Russ Darrow Group is seeking an experienced and motivated IT Team Lead to support and oversee daily IT operations across our dealership group. This role is ideal for a hands-on IT professional with strong troubleshooting skills, leadership abilities, and experience supporting users in a fast-paced, in-person environment.

The IT Team Lead will assist with maintaining IT infrastructure, supporting end users, resolving technical issues, and helping lead IT projects and initiatives. The ideal candidate has experience with networking, hardware, software support, and mentoring team members while delivering excellent customer service to internal employees.

Responsibilities Oversee daily IT operations to ensure systems run smoothly and efficiently across multiple locations

Meet regularly with the Director of IT to discuss system needs, project progress, risks, and resource usage

Delegate tasks, allocate resources, and support team priorities based on business needs and skill sets Mentor, coach, and motivate IT team members while fostering professional growth and development

Organize and support training opportunities to keep the team updated on technology and best practices

Lead the implementation, maintenance, and troubleshooting of IT infrastructure including hardware, software, and networking systems

Investigate and resolve complex technical issues, including system outages, connectivity problems, and security concerns

Design, install, and configure computer hardware, workstations, and network systems

Train employees on newly installed hardware, software, and IT processes

Create and maintain technical documentation, SOPs, and project-related documentation

Set clear objectives and expectations for team members and assist in driving department goals

Provide in-person technical support and exceptional customer service to dealership employees and leadership

Must be able to travel to our corporate headquarters in Menomonee Falls and all 15 of our locations in the Metro Milwaukee area, West Bend, Madison, and Neenah. Mileage reimbursement is available.

Work Type:
In-Person, non-remote

About UsThe Darrow Difference is the foundation of our success – and we want you to be a part of it!

Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees.

What We Offer We believe in investing in our employees’ growth and well-being, that’s why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members.

No experience? No problem! We’re eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over six decades of success, our experienced management teams will provide comprehensive training and support from day one.

If you’re ready to join a team that values community involvement, career development, and a legacy of excellence, we’d love to hear from you!!

Benefits Competitive Compensation Plans Full Benefits Package Medical, Dental & Vision
401k with Company Match

HSA with Company Contribution

PTO from day one!!

Growth and Advancement Opportunities Qualifications Minimum  2 years of experience in an IT helpdesk or field technician role with in-person customer support experience preferred

Strong troubleshooting and problem-solving skills related to hardware, software, and networking systems

Networking experience and certifications preferred, including CompTIA and/or CCNA certifications

Experience supporting and maintaining IT infrastructure in a fast-paced environment

Ability to manage multiple priorities and projects simultaneously

Strong communication, leadership, and organizational skills

Experience creating technical documentation and SOPs preferred

Ability to work independently and collaboratively within a team environment

Must be comfortable working fully in-person; this is not a remote role Clean driving record

Willing to submit to a pre-employment background check & drug screen
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