Senior Delivery Analyst

In this role, you will act as the primary lead for our third-party marketplace partnerships (Instacart, Door Dash, Uber, etc.). You will act as the bridge between our digital storefronts and our delivery partners to drive GMV growth, maximize channel presence, and ensure a seamless click-to-door experience. Your success is measured by channel sales growth, fulfillment reliability, and the continuous optimization of the partner ecosystem.

• Serve as the primary day-to-day owner of Kohl’s same-day delivery providers (Instacart, Door Dash, Uber, etc.), driving performance accountability, service quality, and continuous improvement
• Conduct regular business reviews to evaluate cost efficiency, operational KPIs, and growth opportunities; identify gaps and implement corrective action plan
• Evaluate and onboard new delivery partners, support contract negotiations, pilot new features, and lead market or category launches
• Partner with Marketing and Merchandising to design and analyze same-day delivery promotions and digital campaigns that drive acquisition, conversion, and repeat usage
• Monitor On-Time Delivery, order defect rates, cancellations, wait times, and customer satisfaction metrics; identify root causes and implement cross-functional solutions
• Collaborate with Store Operations to streamline picking, staging, and courier handoff processes to reduce friction and improve fulfillment speed
• Partner with Product and IT to strengthen inventory synchronization, real-time accuracy, and order routing logic to minimize cancellations and out-of-stocks
• Support system enhancements and workflow improvements that reduce manual intervention and improve fulfillment scalability
• Act as the internal advocate for same-day delivery, aligning Digital, Technology, CX, and Store Operations teams around shared service and growth goals
• Additional tasks may be assigned

• 3+ years of experience in e-commerce, marketplaces, or business development