Lead Access Consultant , FCH - ACCESS Transformation

Location: US:

WI:

MENOMONEE FALLS at our WOODLAND PRIME 400 facility.

Job type: Hybrid.

FTE: 1.000000

Standard

Hours:

40.00.
Shift: 1st shift 8 am to 5 pm.

Patient access is where healthcare meets lived experience. It’s the difference between a patient getting the care they need and falling through the cracks. Our Access Transformation team sits at the center of that work, partnering with clinical, operational, and IT leaders to drive access transformation across the enterprise. We’re looking for a Lead Access Consultant who brings EMR and operations expertise, thrives at the intersection of data and workflow, and is ready to take on a role that requires both creativity and analysis.

As a Lead Access Consultant, you’ll own the project execution lifecycle of access initiatives, from discovery and design through build, change management, and implementation. You’ll translate organizational goals into concrete, actionable project plans and manage the technical and human sides of change. What sets this role apart from our analyst positions is scope and leadership: you’ll oversee multiple concurrent projects, mentor project leads, and bring an additional layer of expertise across all key skills and functions within the team.

• Oversee multiple access projects simultaneously, ensuring accountability, quality, and progress across work streams spanning clinical operations, Epic IT, and access.
• Serve as a subject‑matter expert and trusted advisor for access transformation and strategy.
• Translate operational needs into technical workflow solutions, partnering with Epic IT teams on current priorities such as Fast Pass, direct scheduling, and quarterly access improvement sprints.
• Mentor and coach project leads, building team capability and a culture of continuous improvement.
• Lead process design and optimization initiatives across specialties, driving consistency and best practice adoption enterprise‑wide.
• Advise on tradeoffs, balancing impact with resource constraints and dependencies.
• Maintain momentum in ambiguous or evolving situations, demonstrating resilience and a bias toward action.
• Manage relationships across clinical, operational, IT, and executive stakeholders, facilitating alignment, resolving roadblocks, and keeping work moving.

• 5+ years of experience in a technical or operational capacity, with demonstrated ability to manage complex projects and guide teams through change.
• Experience with access and scheduling workflows, physician group practice operations, and/or ancillary scheduling.
• Preferred background in healthcare, information technology, business process, or logistics.
• Project management experience (formal or informal), ideally in an academic medical center or large health system.
• A collaborative, people‑first leadership style that builds bridges and brings people along.
• Preferred:
  Working knowledge of Epic, particularly Cadence and Template Management;
  Epic Cadence proficiency or certification a plus.

Bachelor’s degree. In lieu of a degree, relevant experience will be considered.

Epic Cadence proficiency/certification is preferred.

• Paid time off
• Growth opportunity – Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan – 403(b)
• Medical, dental, vision, life insurance, short & long term disability, free workplace clinics
• Employee assistance programs, adoption assistance, healthy contributions, Care@Work, moving assistance, discounts on gym memberships, travel and other work‑life benefits available

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262‑439‑1961. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262‑439‑1961.

We will attempt to fulfill all reasonable accommodation requests.