Application Support Analyst; Oracle Cloud Fusion, ERP, custom .NET, ITSM

Overview

Job Description:

Application Support Analyst (Oracle Cloud Fusion, ERP, custom .NET, ITSM)

Applicants must be authorized to work in the U.S.;
Sponsorship is not available for this position.

• Provide world-class customer service and support through effective incident and problem management.
• Serve as the advanced second-level support for ERP and custom .NET applications.
• Provide thoughtful, in-depth root cause analysis and solutions to resolve system problems.
• Build IT credibility by modeling professionalism, excellence, integrity, and passion.
• Establish strong relationships with business users and work together to determine the most effective solutions for Milwaukee Tool.
• Work with vendors and cross-functional internal teams to ensure efficient process flow across organizational lines.
• Comply with established change and problem management procedures and communicate planned and unplanned outages/maintenance effectively.
• Based on aligned business priorities, focus on continuous improvement and work collaboratively within the IT organization to ensure a robust, stable computing environment.
• Manage the integration of new client technologies into business systems processes and procedures for support transition.
• Work to align best practices across support teams.

• 3+ years of work experience providing application support to end users
• Knowledge of ITSM frameworks and processes
• Experience working in Service Now
• Experience supporting custom .NET and Microsoft Azure applications
• Comfortable working in a fast-paced, results-oriented and sometimes highly stressful environment
• Strong business acumen to quickly learn new business processes and understand how IT needs to support our business
• Understanding of core business processes such as Finance, Supply Chain, Manufacturing, Distribution and Order Management
• Outstanding written and verbal communication and documentation skills, with service-oriented mindset
• Strong documentation skills for recording issue resolution
• Demonstrated ability to multi-task and manage competing priorities with time constraints
• Strong team player with the ability to work in project and support models with a diverse group of individuals across multiple business units
• Advanced analytical and critical thinking skills to troubleshoot application issues

• Experience with ITIL practices (Incident, Change, Problem) and ITIL Certification
• Experience working with and supporting Oracle Fusion Cloud ERP
• Familiarity with SAP Hybris
• SQL query experience
• Experience with Postman and API calls

• Robust health, dental and vision insurance plans
• Generous 401 (K) savings plan
• Education assistance
• On-site wellness, fitness center, food, and coffee service
• And many more, check out our benefits site HERE.

Milwaukee Tool is an equal opportunity employer.