EUC Hands & Feet Desktop Engineer Menomonee Falls, Wisconsin

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location
:
Menomonee Falls, Wisconsin – USA
Contract Type
:
Independent Contractor(1099) / W2
Start Date
:
Immediate
Eligibility
: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor currently.

Scope of Work

1. End‑User Device & Asset Lifecycle Support

• Support
  new hire setup, deployment, and onboarding activities in coordination with the EUC team.
• Install, upgrade, repair, and replace
  EUC equipment
  , including desktops, laptops, monitors, and associated peripherals.
• Perform
  hardware refresh
  , device swaps, and secure
  decommissioning with proper handover for disposal.
• Provide
  replacement of non‑warranty assets as approved.

2. IMACD Services (Install, Move, Add, Change, Decommission)

• Perform IMACD activities for EUC assets:
  • New device installation and setup
  • Desktop and workstation moves
  • Device additions and re‑configurations
  • Hardware refresh and decommissioning
• Ensure asset tagging, relocation tracking, and documentation updates.

3. Incident, Task & Break/Fix Support

• Work on
  incidents and service requests related to End User Computing.
• Provide
  onsite break/fix assistance for EUC hardware and software.
• Diagnose and resolve incidents and problems associated with EUC equipment.
• Perform
  reactive troubleshooting to identify root causes and help prevent recurrence.
• Provide onsite
  operational and technical support to authorized users.
• Deliver services in accordance with
  defined SLAs for response and resolution.
• Provide
  VIP and executive support for:
  • Desktop and workstation devices
  • Display screens and video systems
  • Docking stations and communication devices
  • Printers, scanners, and wireless networking

5. Network Connectivity & Access Support

• Assist users connecting or attempting to connect to the
  corporate network
  .
• Support access to:
  • LAN and WAN
  • Print and file services
  • Appropriate LAN segments
• Configure and troubleshoot
  network connectivity for end‑user systems, including cabling and port connectivity.

6. Printer, Scanner & Peripheral Support

• Provide network connectivity for
  printers and scanners
  , including:
  • IP addressing
  • Direct TCP/IP output configuration
• Create, modify, and remove
  printer configurations and queues as per requests and SLAs.
• Provide
  warranty and break/fix support for networked printers and scanners.
• Support peripheral devices including keyboards, mice, webcams, headsets, and docking stations.

7. Operating System, Imaging & Deployment

• Install, upgrade, and migrate end‑user systems to
  Windows versions
  .
• Monitor and maintain systems running
  Windows.
• Utilize and support
  imaging tools for device provisioning and re‑imaging.

8. Software Support, Configuration

• Provide
  software break/fix support for end users.
• Configure hardware, operating systems, and applications as required for EUC support.

9. Collaboration, Telepresence & Audio‑Video Support

• Provide onsite support for
  telepresence systems
  .
• Support
  audio‑video meetings
  , conferencing tools, and meeting room equipment.
• Perform AV connectivity checks and equipment troubleshooting.
• Use
  problem and incident management systems to track customer calls, incidents, and service requests.
• Ensure tickets are
  updated, documented, and closed accurately
  .
• Provide regular, timely feedback on customer requirements and onsite activities.
• Communicate effectively with
  technical and non‑technical stakeholders
  .

Technical