Systems Engineer

• Design, develop, and maintain robust systems and services in cloud-based and on-premises computing environments
• Implement software engineering best practices and ensure system performance and security
• Collaborate with cross-functional teams to drive innovation and continuous improvement
• Develop, implement, and support systems and services for robust and reliable operations
• Execute project tasks for systems and applications, optimizing efficiency and functionality
• Manage upgrades, migrations, optimizations, and new implementations; resolve efficiency issues
• Write scripts, templates, interfaces, and utility applications to improve functionality and automate processes
• Develop, test, troubleshoot, and document new and enhanced systems and processes
• Provide level three support for areas of expertise
• Design, configure, and script custom workflows, enhancements, and data models within Service Now SAM Pro/Enterprise
• Build and maintain data pipelines, APIs, and discovery patterns using tools such as Service Now Discovery, SCCM, and Jamf
• Engineer automated reconciliation frameworks and entitlement schemas for vendor licensing models
• Establish ITAM data governance and build compliance dashboards, reports, and KPIs using Service Now reporting and Performance Analytics

• Experience with infrastructure/systems lifecycle methodology and scripting as appropriate for area of expertise
• 2+ years of experience in systems engineering
• Bachelor's degree or equivalent in MIS, Computer Science or related field
• Familiarity with cloud platforms such as GCP, AWS or Azure
• Understanding of software engineering practices, including CI/CD and automation
• Knowledge of security best practices for system operations
• Strong analytical and problem-solving skills
• Effective communication and teamwork abilities
• Passion for continuous learning and staying updated with emerging technologies
• Strong background in Service Now scripting (JavaScript), REST/SOAP APIs, SQL, and system integrations
• Certified System Administrator (CSA) credential
• Certified Implementation Specialist – Software Asset Management (CIS-SAM)
• Experience translating major publisher licensing rules (e.g., Microsoft, Oracle, IBM, AWS) into technical platform logic

Demonstrates expertise in systems engineering, cloud platforms, and software engineering best practices, with a strong focus on Service Now scripting and automation. Capable of managing system performance, security, and compliance while collaborating effectively with cross-functional teams.

• Service Now Scripting (JavaScript)
• Cloud Platforms (GCP, AWS, Azure)
• Systems Engineering
• Certified System Administrator (CSA)
• Certified Implementation Specialist – Software Asset Management (CIS-SAM)

• Systems Engineering
• Scripting
• CI/CD
• REST/SOAP APIs
• SQL
• Data Pipeline Development
• Automation
• System Integrations
• Performance Analytics
• ITAM Data Governance

• Analytical Skills
• Problem-Solving
• Effective Communication
• Teamwork
• Continuous Learning

• Certified System Administrator (CSA)
• Certified Implementation Specialist – Software Asset Management (CIS-SAM)

• Infrastructure/Systems Lifecycle Methodology
• Software Engineering Practices
• Security Best Practices
• Vendor Licensing Models
• Compliance

• Service Now
• SCCM
• Jamf
• Cloud Platforms
• Compliance Dashboards