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Job Title

Job Title

Manage and resolve complex order-related issues, including pricing discrepancies, shipment delays, returns, credits, and delivery challenges.

Serve as a key liaison between customers, distributors, field sales teams, and internal business partners to support customer accounts and drive service excellence.

Partner closely with field sales representatives to understand customer needs and provide timely, accurate sales support.

Coordinate with Supply Chain, Operations, Logistics, Product Management, and Finance teams to ensure timely order fulfillment and effective issue resolution.

Process customer orders accurately and monitor their progress throughout the order lifecycle while maintaining data accuracy across business systems.

Investigate and troubleshoot customer concerns, providing proactive communication, status updates, and timely follow-up until resolution.

Utilize ERP and CRM systems, including Oracle and Salesforce, to track orders, document customer interactions, and monitor service metrics.

Leverage Microsoft Excel and other Microsoft Office tools to analyze data, maintain reports, and support decision-making related to customer orders and service.

Identify and recommend process improvement opportunities that enhance customer satisfaction and operational efficiency.

Maintain a high level of professionalism while managing multiple priorities in a fast-paced environment.

Collaborate effectively with cross-functional stakeholders to ensure a consistent and positive customer experience.

Essential Skills

Experience in sales support, customer service, inside sales, or order management.

Demonstrated experience in customer-facing roles handling inquiries, order issues, and service requests.

Strong technical aptitude with the ability to quickly learn and effectively use Oracle ERP systems.

Proficiency with Salesforce or similar CRM platforms for tracking customer interactions and orders.

Proficiency with Microsoft Office applications, including Word, Outlook, and PowerPoint.

Advanced Microsoft Excel skills preferred, including working with spreadsheets, reports, and data analysis.

Experience with SAP or similar ERP systems for order entry, tracking, and data management.

Strong communication skills, both written and verbal, to interact effectively with customers and internal teams.

Excellent organizational skills with the ability to manage multiple priorities and tasks simultaneously.

Strong problem-solving abilities and attention to detail when investigating and resolving order-related issues.

Ability to collaborate effectively with cross-functional stakeholders such as Supply Chain, Operations, Logistics, Product Management, Finance, and Sales.

Customer service mindset with a focus on delivering a high-quality, consistent customer experience.

Accurate data entry skills and comfort working with business systems and databases.

This is a Contract position based out of Menomonee Falls, WI.

The pay range for this position is $35.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Menomonee Falls, WI.

This position is anticipated to close on Aug 14, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please…