CUSTOMER SVC​/CLERK

Job Description

Deliver a high level of service and an excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by showing sincerity, patience and respect in all interactions and by thanking customers for their business.
• Greet customers in a genuine and friendly manner throughout the store; assist them by escorting to products, loading/unloading heavy items and retrieving items out of reach.
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
• Oversee front‑end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front‑end cleanliness, maintenance and sanitation.
• Determine work priorities and task lists to consistently maintain adequate front‑end conditions.
• Ensure prompt, accurate customer check‑out and that associates adhere to company policies, as well as local, state and federal laws/regulations.
• Train, monitor and coach associates on all front‑end policies and procedures, including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste.
• Communicate pricing and signage discrepancies to the pricing coordinator.
• Provide backup coverage for the service operations manager in their absence (excluding hiring and discipline).
• Maintain thorough knowledge of checkout transaction policies and procedures, operations and bookkeeping: perform voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges and till/coupon audits per company standards.
• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards.
• Assist with front‑end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning).
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

• High School Diploma or GED.
• 6 months related experience or training; or equivalent combination of education or experience.
• Effective interpersonal and customer service skills.
• Good math skills (ability to add, subtract, multiply and divide).
• Sound judgement/decision‑making skills.
• Friendly, approachable/outgoing demeanor and team player.
• Ability to work in a fast‑paced environment.
• Good oral and written communication skills.

• Familiar with Microsoft Office Word and Excel.

Based in Wyoming, Metro Market merged with The Kroger Company in 2015. Today, we’re proudly serving Metro Market customers in 16 stores throughout the state. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit.

We help feed your future by providing the value and care you need to grow. If you’re caring, purpose‑driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part‑time position or a new career path, we’ve got a fresh opportunity for you.

We provide reasonable accommodations upon request. Please call .

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program.
• Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.