Retail Supervisor

Overview

The Retail Supervisor is responsible for assisting with supervision of the store and donation center operations. Motivates the team to ensure customer satisfaction and production standards are met to achieve established revenue goals. Supports merchandising efforts and coaches engaging customer interactions to drive a positive customer experience.

• Project and Change Management:
  Effectively plans and manages own work to reliably complete routine job responsibilities. Follows through on learning, skill building, and practice necessary to adapt to change.
• Problem Solving:
  Receives close supervision for completion of routine work; tasks beyond routine are reviewed by a manager or senior coworkers and require detailed instructions.
• Technical Skill:
  Basic knowledge of the discipline's procedures and methods. Applies fundamentals of customer service and responds to routine requests.
• Community Engagement:
  Serves as an ambassador for Goodwill in the wider community and participates in volunteer opportunities as schedule and interest permit.
• Maximize the value of all donated goods and maintain production and store environment standards.
• Coordinate proper rotation of goods in the store to ensure a continuous flow of new merchandise.
• Support training and coaching of all employees to reach their potential as productive, collaborative team members. Ensure adequate coverage at POS and in donations.
• Assist with hiring process of associates; complete phone screens and training as needed.
• Function as a Service Experience Leader (SEL); operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls.
• Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
• Work with Store Management to conduct apprehensions following established loss prevention policies and procedures.
• Accurately complete data entry of required reports on time; share insights or concerns found in report data with leadership.
• Consistently communicate and implement policies and procedures, reporting concerns to leadership.
• Plan and organize work assignments to increase customer service and protect assets.
• Complete other duties/responsibilities as assigned.

• Two years of supervisory experience preferred.
• Ability to complete and retain forklift certification.
• Work varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts may be required to meet business needs.
• Must have a working phone that allows for communication accessibility.

• Customer Focus:
  Independently anticipate and meet customer needs, incorporate feedback, and follow up to ensure problems are solved with innovative ideas for future needs.
• Values Differences:
  Seek diverse perspectives and work effectively with others of different backgrounds or styles; behave with sensitivity to cultural norms and communication styles.
• Communicates Effectively:
  Share information clearly and professionally; listen actively.
• Situational Adaptability:
  Adapt to changing needs, monitor effectiveness, and adjust approach as needed.
• Drives Results:
  Pursue meaningful results with high standards and determination despite obstacles.
• Ensures Accountability:
  Take responsibility for successes and failures, monitor progress, and follow through on commitments.

Regularly lifts and/or moves up to 20 pounds, with occasional lifts up to 50 pounds. Requires standing for long periods, good vision for computer use and documentation, and ability to travel as needed. Worker is subject to weather conditions and to potential hazards such as equipment, moving vehicles, chemicals, or high places. Exposure to substances or situations related to blood, body fluids, or tissue may occur.

Equal Opportunity Employer. (SEW)