Account Manager,Additive Manufacturing Job Menomonee Falls area,Wisconsin USA,Sales

Account Manager, Additive Manufacturing (ET)

MSC Menomonee Falls , WI

3 DAYS AGO

Full Time

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition : 20941

Employment Type : Full Time

Job Category : Metalworking

Work Location : Menomonee Falls, WI (Whse)

BRIEF

POSITION SUMMARY:

We are seeking a proactive and results-driven Account Manager to join our team in the rapidly growing field of Additive Manufacturing (AM). The ideal candidate will serve as a key point of contact for customers and MSC sales, managing relationships, understanding their needs, and helping them leverage additive manufacturing technologies to drive innovation and business growth. This position combines technical expertise with exceptional customer service skills to ensure that clients receive the best solutions for their specific requirements.

DUTIES AND RESPONSIBILITIES
Client Relationship Management:

Build and maintain strong, long-lasting customer relationships.
Serve as the primary point of contact for clients, addressing inquiries, providing updates, and ensuring customer satisfaction.
Understand clients' business objectives and technical requirements, offering tailored additive manufacturing solutions.

Sales and Business Development:

Develop and execute strategies to grow existing accounts and acquire new clients in the additive manufacturing sector utilizing MSC's sales reps and customer base.
Attend trade shows to promote the company's additive manufacturing solutions.
Present and promote the company's additive manufacturing solutions, services, and products to potential customers and MSC's sales teams.
Collaborate with the sales team to identify opportunities and close deals.

Technical Expertise and Guidance:

Provide clients and sales associates with expert advice and guidance on additive manufacturing processes, materials, and technologies.
Act as a liaison between clients and engineering teams to ensure all technical requirements are clearly understood and addressed.

Market and Industry Insights:

Stay up to date with trends and innovations in additive manufacturing and identify opportunities to offer cutting-edge solutions to clients.
Provide feedback to the product development team on customer needs and market demands.

Performance Tracking and Reporting:

Monitor account performance and ensure client satisfaction through regular follow-ups and performance reviews.
Maintain detailed records of client interactions, project statuses, and sales activities in CRM tools.
Prepare and present sales forecasts, reports, and KPIs to senior management.
Responsible for profitability and growth initiatives consistent with MSC corporate goals.

Project Management and Coordination: (20% of the time)

Oversee the execution of additive manufacturing projects from initial inquiry to delivery.
Coordinate the preparation of quotes, proposals, and technical documentation in alignment with client specifications.
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
Participation in special projects and performs additional duties as required.

QUALIFICATIONS
What You Need:

Bachelor's degree in engineering, Business, or a related field (or equivalent experience).
Minimum of three years of experience in account…