Community Liaison

At Riverview Village Senior Living, we believe choosing a senior living community is one of the most important decisions a family can make. We are seeking a compassionate, relationship-driven Community Liaison to serve as a trusted guide for prospective residents and their families throughout that journey. This is more than a sales and marketing role. It is an opportunity to create meaningful connections, support families during times of transition, and help individuals find a place they are proud to call home.

We are guided by our CAPLICO Core Values:
Customer Second (Employee First!) Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebration Ownership

As our Community Liaison, you will be the face of our community and a key contributor to our continued growth and success. You will build strong relationships with prospective residents, families, referral partners, and community organizations while helping individuals navigate one of life's most personal decisions. You will play a critical role in maintaining occupancy, strengthening community partnerships, and ensuring every prospective resident experiences exceptional service from their very first interaction.

• Guide prospective residents and families through the discovery, tour, assessment, and move-in process
• Build meaningful relationships that foster trust and confidence in our services
• Serve as the primary point of contact for all inquiries and admissions
• Collaborate with the leadership team to coordinate resident assessments and admissions
• Develop and maintain referral relationships with healthcare providers, hospitals, social workers, and community organizations
• Represent Riverview Village at networking events, community outreach opportunities, and professional gatherings
• Monitor occupancy trends and resident movement to support community growth goals
• Effectively communicate the unique benefits, programs, and services Riverview Village offers

• The ideal candidate is an energetic relationship builder who thrives on connecting with others and creating positive experiences.
• Exceptional communication and interpersonal skills
• The ability to confidently present and promote the community's services and value
• Strong customer service and consultative sales abilities
• Professionalism, reliability, and accountability
• Flexibility and adaptability in a fast-paced environment
• A genuine passion for serving older adults and their families
• Knowledge of aging, dementia, and the unique needs of seniors
• A collaborative mindset and commitment to teamwork
• Positive, enthusiastic, and customer-focused approach

• Degree in Marketing, Human Services, Healthcare Administration, or a related field preferred
• Experience in senior living, healthcare, long-term care, hospitality, community relations, or sales preferred
• Proven success in marketing, business development, or occupancy growth initiatives
• Strong relationship-building and networking abilities
• Positive, enthusiastic, and customer-focused approach
• Valid driver's license and clean driving record
• Ability to travel locally for networking, referral development, and community outreach activities

Every conversation matters. Every relationship matters. Every family matters.

Riverview Village is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status under applicable law.

The employer for this position is stated in the job posting.

The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home…