Utilities Operator

Job Summary

Under the direction of the Deputy Director of Utilities, performs entry-level technical, maintenance, and operational work in the maintenance, inspection, repair, construction, and operation of the Village's water distribution and sanitary sewer collection systems. Employees in this classification perform a broad range of utility maintenance activities including utility locating, meter maintenance, water sampling, sewer maintenance, lift station operations, and emergency response.

Incumbents may work independently or as part of a crew and are expected to maintain safe, reliable, and efficient utility services for Village residents and businesses. This position's primary focus will be sanitary sewer collection systems.

Operates, maintains, repairs, inspects, and constructs components of the Village's water distribution and sanitary sewer collection systems.

Installs, tests, repairs, replaces, and reads residential, commercial, and industrial water meters and related metering equipment.

Locates municipal water, sanitary sewer, storm sewer, fiber optic, and street lighting utilities in compliance with Diggers Hotline requirements and utility locating standards.

Maintains sanitary sewer and storm sewer systems through televising, catch basin cleaning, manhole inspections, repairs, and troubleshooting activities.

Maintains, inspects, cleans, repairs, and troubleshoots sanitary sewer lift stations, pumps, valves, and related utility infrastructure.

Exercises water main valves, performs hydrant flushing, hydrant repairs, curb stop repairs, and distribution system maintenance activities.

Assists with and responds to emergency utility situations including water main breaks, sewer backups, valve failures, hydrant repairs, customer complaints, and related operational emergencies.

Coordinates and communicates with contractors, residents, utility personnel, and regulatory agencies regarding utility construction projects, service interruptions, maintenance activities, and operational concerns.

Utilizes SCADA systems, GIS applications, IT Pipes software, Microsoft Office applications, and related computerized utility management systems.

Maintains accurate records including work orders, testing documentation, inspection reports, utility locating records, operational reports, and regulatory submissions.

Provides customer service support by responding to utility-related inquiries, service requests, complaints, and emergency notifications.

Participates in rotating on-call assignments, after-hours emergency response, pump rounds, standby coverage, and seasonal snow removal operations.

Performs preventative maintenance and inspections on assigned vehicles, tools, equipment, and utility facilities.

Ensures compliance with confined space requirements, traffic control standards, safety procedures, lockout/tagout requirements, and departmental policies.

Performs related duties as assigned.

Essential Knowledge and Abilities

Working knowledge of municipal water distribution and sanitary sewer collection system operations, maintenance practices, and utility infrastructure.

Working knowledge of utility construction, repair methods, utility locating procedures, meter maintenance practices, and preventative maintenance activities.

Working knowledge of occupational safety practices including confined space entry, trench safety, traffic control, lockout/tagout procedures, and emergency response protocols.

Working knowledge with the basics of traffic control requirements and assist in maintaining and managing department inventory of supplies, materials, tools, signs, etc.

Ability to diagnose operational problems and implement corrective actions under emergency and routine conditions.

Ability to plow with a single/tandem axle plow truck with front and wing mounted plows while operating a spreader and dump body for sand/salt application.

Ability to read, write, and interpret scientific, technical, and operational documents, including reports, blueprints, schematics, diagrams, sketches, surveys, utility maps, system diagrams, technical manuals, operational reports, safety rules, maintenance instructions, and procedural manuals.

Ability to use various computer programs, including but not limited to Microsoft Office, Cartegraph, Asset Management Systems, GIS Systems and SCADA systems.

Ability to communicate effectively with staff, contractors, regulatory agencies, and the public.

Ability to operate utility vehicles, pumps, trailers, hand tools, power tools, and related utility maintenance equipment safely and effectively.

Ability to communicate effectively with coworkers, contractors, regulatory agencies, and the public.

Ability to respond effectively to emergencies, operational issues, and changing work priorities.

Ability to serve "on-call" and available to respond in person within 45 minutes of a call.

Ability to work weekend or evening hours as directed.

Ability to effectively interact with sensitivity with persons from diverse…