Security Project Technician Milwaukee, WI

Security Project Technician Milwaukee, WI

Requisition Number : SECUR
015921

• Full-Time

Showing 1 location

Menomonee Falls Office, Menomonee Falls, WI 53051, USA

Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Security Technician to join our amazing culture. In this role, you will install, program, perform system start‑up/check‑out, certify, and train customers on assigned projects including small to large projects that vary in complexity.

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Who You Are

You have a passion for providing world‑class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.

Who We Are

With 20‑years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We embrace diversity and are built upon a solid foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, service‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting a colleague‑first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Install, program, test, repair, and service a variety of non‑routine systems and equipment which may include security, fire alarm & life safety, and/or building automation. Serve as the key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refer only the most complex issues to higher levels.
• Read basic blueprints, schematics, manuals, and other specifications to determine installation procedures; interpret manuals, schematics, and wiring diagrams, and repair equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions. Write a variety of non‑routine programs for systems.
• Act as the customer’s best service provider at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advises management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Execute most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start‑up, certification testing, customer training, close‑out documentation, and ongoing technical support.
• Identify potential project risks, communicate to appropriate parties, and assist in the development and implementation of strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Work closely with the Project Manager and/or Operations Manager and assist in the overall coordination of specific projects; make recommendations regarding quality of work and potential changes in scope, and identify ways to continuously improve customer satisfaction.
• Mentor less experienced staff, and may supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Perform other duties and responsibilities as requested or required.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; maintain awareness of and seek to meet the needs and wants of the…