Security Service Specialist - Milwaukee, WI

Overview

Convergint is looking for a full-time, enthusiastic Security Service Technician to join our culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects. You are part of a dynamic team that allows you to grow as Convergint grows.

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

With 20 years of proven growth and performance, our mission is to be our customer’s best service provider. We value diversity and operate on a foundation of 10 Values and Beliefs that drive our culture. We are a global, serviced-based systems integrator focused on protecting lives and assets with our solutions.

• Convergint’s strength is our people. We encourage participation in our Recruit Awesome People program to grow Convergint by promoting a colleague-first culture and referring top talent.
• Act as our customer’s best service provider, ensuring Convergint is the customer’s first choice for service.
• Respond to routine and some non-routine customer service calls, scheduled maintenance, emergencies, and after-hours service calls; diagnose, troubleshoot, repair, replace defective parts, and debug systems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identify and resolve problems for various service calls, analyze repair requirements, provide solutions, and complete repairs and replacements as needed; exercise judgment in methods and evaluation criteria.
• Complete accurate and detailed service reports promptly to support invoicing and job cost tracking.
• Provide custom system integrations, system upgrade planning and execution, audits and consultation, and/or database management and manipulation as appropriate; install, configure, and support a variety of network systems and equipment for assigned projects.
• Execute all service calls in compliance with Federal, State and local regulations and company health and safety policies; collaborate with team members to improve operations.
• Communicate and collaborate with team members to improve overall operations of the Convergint Technology Center and the company.

• Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross-train on servicing existing customers by responding to service calls and supporting Customer Support Programs and small projects.
• Scope includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines for installed security and the installation of small or less complex projects.
• Performs other duties as required.

• Exceptional customer focus and ability to work under pressure; ability to meet customer needs without prompting.
• Solid technical skills and/or experience related to fire alarm systems and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and find solutions.
• Self-starter with the ability to work with minimal direct supervision.
• Strong mechanical and electrical aptitude with tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers.
• A valid driver’s license with a clean driving record.
• Ability to travel locally to job sites regularly; minimal overnight travel may be required.

Convergint offers a supportive, accessible, and inclusive environment with a variety of programs and benefits:

• 10 company holidays and paid time off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, dental, and vision plans
• Life insurance and disability plan
• Wellness program
• 40…